IT Communications Specialist
- Location
- Oklahoma City
- Listed
- 5 days ago
About the role
Department: IT Support Services
About the role
The IT Communications Specialist is responsible for the overall coordination of one or more of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Monitoring and ensuring adherence to OU Health Service Management processes
- Participation in the continued enablement of core Service Management processes on OU Health supporting systems
- Monitoring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
- Working with OU Health's other core service managers and their respective processes
- Ensure the provision of process performance reporting
- Assist in the identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
- Attend and monitor OU Health Operations Huddle
General Responsibilities
- Performs other duties as assigned.
Education Requirements
- Bachelor's Degree required.
Experience Requirements
- 0-3 years of experience working in an IT Service Management environment required.
- Experience working as a fulfiller on a ServiceNow platform and in supporting IT services within a healthcare environment preferred.
License/Certification/Registration Requirements
- Current version of ITIL Certification required within 1 year of hire
Knowledge/Skills/Abilities Required
- Demonstrated knowledge and familiarity of ITIL service management processes enabled on an automated ticketing system
- Knowledge of the working with ITIL processes
- Ability and desire to absorb the experience and knowledge of more experienced Service Managers.
- Ability to shift priorities and manage change with a positive outcome
- Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
- Strong reactive problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
- Ability to establish and maintain effective working relationships with all levels of the ETS organization and collaborate well in a team
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation
- High attention to detail, outstanding organizational skills and the ability to manage time effectively
- Requires the ability to assist and participate under pressure to meet strict deadlines, effectively prioritize multiple tasks
- Recognize confidential, sensitive, and proprietary information and maintain such information as confidential
Current OU Health Employees - Please click HERE to login.
Equal opportunity and legal notices
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
From OU Medicine's careers page, first listed on Rolev.ai on November 5, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this IT Communications Specialist role at OU Medicine, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the IT Communications Specialist job at OU Medicine located?
This IT Communications Specialist position at OU Medicine is located in Oklahoma City. Always check OU Medicine's application page for specific state eligibility or relocation policies.
How do I apply for the IT Communications Specialist position at OU Medicine?
This listing links directly to OU Medicine's Workday application page. You can apply directly on OU Medicine's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.