IT Configuration and Change Business Analyst

About the role

• The Configuration Analyst & Change Coordinator is responsible for supporting the governance, quality, and operational execution of Configuration Management (CMDB) and Change Management processes.
• This role ensures the integrity, accuracy, and compliance of configuration data while coordinating and controlling the lifecycle of IT changes to minimize risk, disruption, and service impact.
• The position plays a critical control function within IT Operations and works closely with infrastructure, application, security, risk, and audit teams.

Key Tasks & Responsibilities

• Configuration Management Support:

• *Assist in documenting and maintaining configuration items (CIs) in the Configuration Management Database (CMDB).
• *Work closely with Configuration Managers to ensure accurate records of hardware, software, and related components.
• *Help baseline the current set of CIs and ensure they are properly documented and controlled.
• *Track changes to configuration items, ensuring updates are accurately reflected in the CMDB.
• *Collaborate with stakeholders to verify and validate CI information, maintaining data integrity.
• *Assist Change Managers in assessing the impact of proposed changes on configuration items.
• *Provide support in identifying related configuration items affected by change requests.
• *Help ensure that changes are properly documented and recorded in the CMDB.
• *Assist in verifying and auditing changes to configuration items to ensure accuracy and compliance.

• Change Management Support:

• *Coordinate the lifecycle of Normal, Standard, and Emergency Changes
• *Perform quality checks on change submissions (risk, impact, backout plan, testing evidence)

• *Validate risk scoring accuracy based on defined methodology
• *Validate completeness before TRB and CAB review
• *Maintain the enterprise change calendar
• *Identify scheduling conflicts and risk overlaps
• *Prepare CAB materials and documentation
• *Track Post-Implementation Reviews (PIRs)
• *Monitor change success rate and documentation compliance
• *Escalate high-risk or non-compliant changes to the Change Manager
• Continuous Improvement:

• *Participate in continuous assessment of Configuration Management processes and practices.
• *Identify areas for improvement and provide input to enhance the efficiency and effectiveness of configuration management activities.
• *Collaborate with team members to implement approved improvements and changes.
• *Stay updated on industry best practices and trends in Configuration Management to contribute to process enhancement efforts.
• *Identify opportunities and implement plans to incorporate AI tools and efficiencies.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• 2+ Years experience supporting configuration and change management environment, requirements gathering, and documentation.
• Experience with the ITIL processes: configuration, change, release, production migration.
• Knowledge of Change Management principles and practices.
• Knowledge of Configuration Management principles and practices.
• Familiarity with Configuration and Change Management tools and databases, such as ServiceNow.
• Knowledge of IT infrastructure and support.
• Experience developing, writing and implementing SOPs.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong experience with Microsoft M365 Suite, PowerBI.
• Hands-on experience with ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
• Eagerness to learn and adapt to evolving technologies and processes.
• Excellent coordination and follow-up skills
• Ability to challenge and enforce governance standards diplomatically
• Strong stakeholder communication skills

Certifications

• ITIL Foundation v4 Certification (required)

Security Clearance

• Public Trust Moderate (Tier 2)

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching.
• May require lifting and carrying heavy equipment.