IT Customer Service Analyst
- Location
- United States
- Listed
- Today
About the role
Skill required: Chat - Service Desk Non-Voice Support
Designation: IT Customer Service Analyst
Qualifications: Any Graduation
Years of Experience: 3 to 5 years
Roles and Responsibilities
* In this role you are required to do analysis and solving of lower-complexity problems.
- Your day to day interaction is with peers within Accenture before updating supervisors.
- In this role you may have limited exposure with clients and or Accenture management.
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
- The decisions you make impact your own work and may impact the work of others.
- You will be an individual contributor as a part of a team, with a focused scope of work.
- Please note that this role may require you to work in rotational shifts
Any Graduation
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do? * You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA s.
- Candidate who is good in email and chat process who is good in typing is what is preferred here
- Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
- Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? * Primary skill - Service Desk Non-Voice Support - P1
- You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Equal opportunity and legal notices
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
From Core Compete's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
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More at Core Compete
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Where is the IT Customer Service Analyst job at Core Compete located?
This IT Customer Service Analyst position at Core Compete is located in United States. Always check Core Compete's application page for specific state eligibility or relocation policies.
How do I apply for the IT Customer Service Analyst position at Core Compete?
This listing links directly to Core Compete's Workday application page. You can apply directly on Core Compete's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.