IT Endpoint Engineer

About the Job

Our core technology is the node, a device that produces energy in the ocean's harshest conditions for years at a time without human maintenance or intervention.

We're looking for an Endpoint Engineer to own how every laptop, phone, and piece of office technology at Panthalassa is deployed, secured, and kept healthy. This is a hands-on, high-ownership role sitting alongside our IT Support function.

You'll lead the initiatives that let us scale device management without scaling headcount: zero touch deployment for Windows and macOS, BYOD support for mobile devices, endpoint security baselines, and the device compliance posture our access policies depend on.

You'll also serve as an escalation point and mentor for our IT Support Specialists, and act as our subject matter expert in physical office technology, from access control to printers to patch panels.

Our IT Support team runs the day to day of the physical office: badge issuance, printer break/fix, conference room checks, and desk moves. You own the design, standards, and escalations behind all of it, and you get your hands dirty on build-outs and the hard problems. One day you're writing configuration profiles to automate workstation security, the next you're installing A/V equipment and running patch cables.

Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis.

Responsibilities

Endpoint Management and Zero Touch Deployment

• Administer our MDM platforms (Microsoft Intune, JumpCloud) for Windows and macOS devices, including enrollment, configuration profiles, compliance policies, and application delivery.
• Architect and execute our zero touch provisioning rollout (Windows Autopilot and Apple Business Manager / Automatic Device Enrollment), eliminating manual imaging for new device deployments.
• Drive device enrollment to full coverage and keep it there through regular audit.
• Design and implement BYOD policies and enrollment workflows that enable secure access from personal devices.
• Own the device lifecycle: procurement standards, refresh cadence, repair, and secure decommissioning.

Endpoint Security and Compliance

• Build and enforce endpoint security baselines, patch management cadences, and device health policies.
• Deliver the device compliance signals our Conditional Access policies rely on, working with our IAM Engineer to keep policy and posture in sync.
• Monitor and respond to endpoint telemetry and security alerts, driving remediation with the relevant owners.
• Translate compliance framework requirements (NIST or equivalent) into concrete endpoint controls and documentation.

Escalation and Mentorship

• Serve as the primary escalation point for our IT Support Specialists on complex hardware, OS, and device issues.
• Mentor the support team and transfer knowledge deliberately so fixes land at tier 1 the next time.
• Write and maintain runbooks and knowledge base content in Confluence.

Required Qualifications

• Experience administering endpoint management including MDM, device compliance, and application deployment.
• Experience building or running zero touch deployment at scale (Autopilot, Apple Business Manager / ADE, or equivalent).
• Ability to write clear documentation and turn written policy into enforceable technical controls.
• Comfort working across abstraction layers, designing systems one day and swapping hardware the next.

Desired Qualifications

• Experience administering a modern MDM solution such as Intune, Jamf, JumpCloud, or Kandji.
• Comfort with scripting for endpoint automation (PowerShell, bash, Python).
• Familiarity with zero trust concepts and how device posture feeds access decisions.
• Experience supporting or implementing a security or compliance framework (NIST, ISO 27001, SOC 2, or equivalent).
• Experience with endpoint telemetry and security alert response, including triage, remediation, and root cause.

Additional information

The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.

Additional Requirements

• Available for occasional evening and weekend work to support deployments, maintenance windows, and office moves.
• Travel to vendor sites and other company locations as needed.
• Intermittently able to work longer hours to support critical needs. While we expect a lot of each other, we also offer a high degree of autonomy and work-life balance, including flexible PTO and flexible working hours.

Compensation and Benefits

If hired for this full-time role, you will receive

• Cash compensation of $120,000 - $180,000.
• Equity in the company. We're all owners and if we're successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
• Flexible paid time off
• Health insurance (the company pays 100% of gold-level PPO plan for full-time employees, their partners, and dependents)
• Dental insurance (the company pays 100% for full-time employees, their partners, and dependents)
• Vision insurance (the company pays 100% for full-time employees, their partners, and dependents)
• Disability insurance (the company pays 100% for a policy to provide long-term financial support if you become disabled)
• Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
• Relocation assistance to facilitate your move to Portland (if needed).

Location

This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.