IT Field Support

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• IT Field Support
• Napoleon, OH, US, 43545
• Requisition: 68654

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Job Purpose

The IT Field Support Analyst is responsible for responding to and diagnosing service issues through discussions with users and is responsible for leveraging resources across all levels of the organization.

Job Duties and Responsibilities

• Provide technical support to the user devices (Laptops, PC’s, printers).
• Provide technical support to the shop floor devices (PC’s, handhelds, label printers, printers).
• Provide support to critical meetings.
• Responsible for the good deployment of Dana IT standards on hardware, software and processes.
• Provide On-Call and after-hours support
• Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
• Diagnoses customer issues and assigns appropriate support, if outside scope of support

• Resolves issues and/or ensures resolution of issues
• Promotes customer relations in tune with company plans and policies
• Installs and maintains hardware and software
• Works with next level of support for the resolution of issues

Additional information

Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements.

Education and Qualifications

• Associates or Bachelor’s Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience
• 5-7 years related professional experience
• Experience working on Windows 7, Windows 10, Windows 20016 Server based devices

• Experience working with Office tools
• Skills
• Knowledge on handhelds(RF Scanners, Tablets etc)

• Experience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.)
• Experience supporting Barcode/metal tag scanners and printers
• Experience with MES systems (Argonaut, Ignition, iGear)
• Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.
• Develop functional requirements to solutions and changes to business processes, policies, and information systems.
• Direct desktop hardware & software support.
• Interconnectivity with the PLC platforms

Unsolicited Resumes from Third-Party Recruiters

Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

• Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team.
• We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles.
• We are One Dana with limitless opportunity.