IT Help Desk
- Location
- Lenexa, KS
- Listed
- Today
About the role
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings.
What you will be doing
- Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
- Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
- Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
- Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
- Account and group management
- MFA and password resets
- License assignment
- Device enrollment
- Compliance
- Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
- Manage ticket queue and resolve service tickets in a timely manner.
- Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
- Ensure IT policies and best practices are followed.
- Perform routine maintenance and updates on IT equipment.
- Maintain accurate records of IT assets and support activities.
What we are looking for
- Proven experience in IT support, preferably in a corporate environment.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with installing Microsoft 365 applications and troubleshooting.
- Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
- Experience with printers, mobile phones, and other office technology.
- Familiarity with IT ticketing systems (ServiceNow experience is a plus).
- Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
- Excellent problem-solving skills and ability to work independently.
- Strong communication skills and customer service orientation.
- Must be able to occasionally lift up to 50 pounds.
- Occasional after-hours / on-call work may be required.
- Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
From Wachter, Inc.'s careers page, first listed on Rolev.ai on November 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this IT Help Desk role at Wachter, Inc., it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
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Common questions
Where is the IT Help Desk job at Wachter, Inc. located?
This IT Help Desk position at Wachter, Inc. is located in Lenexa, KS. Always check Wachter, Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the IT Help Desk position at Wachter, Inc.?
This listing links directly to Wachter, Inc.'s Lever application page. You can apply directly on Wachter, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.