IT Help Desk Specialist
- Pay
- $65,000 – $75,000 per year
- Location
- McLean, VA (Remote)
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 14 days ago
Skills & highlights for this role
- Help desk or desktop support experience
- Microsoft 365 administration
- Microsoft Entra ID user accounts, groups, and licenses
- Windows troubleshooting
- macOS troubleshooting
- Ticketing systems (Zendesk, ServiceNow, or Jira Service Management)
- Written communication and end user documentation
- Multitasking and customer-focused support
Also useful
- Microsoft Intune
- Conditional Access
- RMM platform (NinjaOne)
- CMMC
- NIST SP 800-171
- Defense contractor or regulated environment experience
- CompTIA A+
- CompTIA Security+
About the Role
We are seeking an IT Help Desk Specialist to own day-to-day end user support for a fast-growing, defense-focused organization of 70+ employees. This role is the first point of contact for IT requests, manages the user account lifecycle, and builds out our self-service Knowledge Base. You will work in a Microsoft 365 environment with a strong emphasis on security and compliance.
This is an ideal opportunity for someone who enjoys being the go-to problem solver, takes pride in delivering excellent employee support, and wants exposure to a security-conscious defense-tech environment.
Key Responsibilities
- Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service levels
- Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, mobile devices, and conference room equipment
- Own the account lifecycle: create, modify, and deactivate user accounts in Microsoft Entra ID and connected SaaS applications
- Execute new hire onboarding and employee offboarding, including device provisioning, license assignment, and access removal
- Expand and maintain the IT Knowledge Base with clear, accurate how-to articles and troubleshooting guides
- Enroll, inventory, and support devices through Microsoft Intune and the RMM platform
- Reset passwords and support MFA enrollment and sign-in issues
- Maintain accurate asset and license records
- Follow security and compliance procedures in all support activities, and report suspected security incidents promptly
- Identify recurring issues and recommend process or tooling improvements
Required Qualifications
- 2+ years of help desk or desktop support experience
- Hands-on experience administering Microsoft 365 and Entra ID user accounts, groups, and licenses
- Working knowledge of Windows and macOS troubleshooting
- Experience with a ticketing system such as Zendesk, ServiceNow, or Jira Service Management
- Strong written communication skills, with the ability to write clear end user documentation
- Customer-focused approach and the ability to manage multiple requests at once
- U.S. Citizenship Required
Preferred Qualifications
- Experience with Microsoft Intune, Conditional Access, or an RMM platform such as NinjaOne
- Familiarity with CMMC, NIST SP 800-171, or other federal compliance frameworks
- Experience supporting a defense contractor or other regulated environment
- CompTIA A+, Security+, or Microsoft 365 certifications (e.g., MD-102, MS-900)
- Ability to obtain and maintain a U.S. security clearance
What We Offer
- A fully remote work environment
- Competitive salary, bonus, and equity package
- 100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family
- Unlimited PTO, with your manager's approval
- Flexible work environment where you manage your work day
- 14 weeks of fully-paid parental leave
Salary Range
$65,000-$75,000. This represents the typical salary range for this position based on experience, skills, and other factors.
Our Red Cell Partners Benefits
For full-time roles
- Career track opportunity with potential for rapid advancement with strong performance as the firm grows
- 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family.
- Paid maternity and paternity for 14 weeks at employees' normal pay.
- Unlimited PTO, with management approval.
- Opportunities for professional development and continued learning.
- Optional 401K, FSA, and equity incentives available.
- Mental health benefits are available through Tara Mind.
- Cost effective GLP-1 solutions available through Crux.
About Us
Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation's most pressing problems.
About Defcon AI
RESILIENCE IN THE FACE OF DISRUPTION. Defcon AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems.
In today's dynamically changing world, Defcon AI's technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.
Equal opportunity and legal notices
You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Applicant Data Disclosure
By submitting an application, you acknowledge that Red Cell Partners, LLC ("Red Cell") uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, "Hiring Platforms"). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes:
- Managing and administering your application throughout the hiring process;
- Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases;
- Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories.
Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact talent @redcellpartners.com.
Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell's data retention policies.
For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.
From Red Cell Partners's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the IT Help Desk Specialist role at Red Cell Partners?
The IT Help Desk Specialist posting at Red Cell Partners states compensation of $65,000 – $75,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Red Cell Partners's official career site.
Where is the IT Help Desk Specialist job at Red Cell Partners located?
Yes, this IT Help Desk Specialist opening at Red Cell Partners is listed as McLean, VA (Remote). Always check Red Cell Partners's application page for specific state eligibility or relocation policies.
What qualifications are required for IT Help Desk Specialist at Red Cell Partners?
For the IT Help Desk Specialist role, Red Cell Partners highlights 2+ years of relevant experience; experience with Help desk or desktop support experience, Microsoft 365 administration, Microsoft Entra ID user accounts, groups, and licenses, Windows troubleshooting, macOS troubleshooting, Ticketing systems (Zendesk, ServiceNow, or Jira Service Management). Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the IT Help Desk Specialist position at Red Cell Partners?
This listing links directly to Red Cell Partners's Greenhouse application page. You can apply directly on Red Cell Partners's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.