IT/Helpdesk Support/ Systems Administrator

Benefits

Position Type: Full-Time, Salary Position with Full Benefits:

Salary Range

• Dependent on level of experience ($71,000 - $85,000)
• Hours: 40 hours per week; Hybrid workplace (minimum 3 days onsite)
• Travel: Not Required
• Location: San Diego, CA

Position Overview

We are seeking an IT Helpdesk Support / Systems Administrator to provide technical support for approximately 170+ personnel. This role is responsible for hardware and software lifecycle management, help desk support, systems administration, and Microsoft ecosystem administration, including Azure Active Directory, Teams, SharePoint, and Microsoft Sentinel.

The position also supports SharePoint and Microsoft Power Platform initiatives, including Power Apps, Power Automate, and SharePoint integrations. Reporting directly to the Corporate Operations Manager, the ideal candidate is a customer-focused problem solver with strong technical skills, a passion for process improvement, and the ability to thrive in a fast-paced environment.

Key Focus Areas

• Providing cradle-to-grave IT support for approximately 170 personnel
• Managing hardware and software procurement, provisioning, maintenance, and asset tracking
• Administering and supporting Microsoft ecosystem technologies, including Azure Active Directory, Teams, Outlook, and SharePoint
• Designing and supporting SharePoint and Power Platform solutions
• Managing software licensing, user accounts, and access provisioning
• Supporting IT onboarding activities for new employees
• Planning and executing system and asset audits
• Identifying process improvements and technology-driven efficiencies

Responsibilities

• Provide systems administration support, including hardware and software setup, provisioning, maintenance, troubleshooting, tracking, and disposal
• Deliver help desk support and technical assistance across the organization
• Administer Microsoft ecosystem tools including Outlook, Teams, SharePoint, and related services
• Manage user accounts, licenses, permissions, distribution lists, Teams channels, and access controls
• Support SharePoint site administration, content management, and data organization
• Develop and maintain Power Platform solutions, including Power Apps and Power Automate workflows
• Order, organize, distribute, track, and audit hardware and technology peripherals
• Maintain accurate inventory records for all software and hardware assets
• Support Power Platform governance and management activities
• Coordinate IT onboarding and workstation setup for new employees
• Plan and execute system audits and technology asset reviews
• Provide support for Azure Active Directory administration and Microsoft Sentinel monitoring
• Troubleshoot email, Outlook configuration, and OneDrive/SharePoint synchronization issues
• Assist with compliance-related initiatives and security best practices

Desired Skills & Experience

• Existing intermediate-level IT certification (A+, Security+, CCNA, or equivalent)
• Strong verbal and written communication skills
• Ability to work effectively in both team-oriented and independent environments
• Excellent customer service and interpersonal skills
• Ability to learn new systems, software, and processes quickly
• Strong problem-solving and troubleshooting capabilities
• Ability to perform effectively under pressure in a fast-paced environment
• High attention to detail and accuracy
• Experience administering Microsoft ecosystem technologies
• Expertise with Microsoft Office Suite applications, including Excel, PowerPoint, Word, and Outlook
• Understanding of Microsoft Defender ATP and compliance concepts
• Basic experience with workflow automation and Microsoft Power Platform
• Familiarity with CMMC, DFARS, and/or NIST 800-171 Rev. 2 is a plus

Characteristics Desired

• Strong technical aptitude and computer proficiency
• Exceptional interpersonal and customer service skills
• Excellent written and verbal communication abilities
• Collaborative mindset with flexibility to support team objectives
• Strong attention to detail and data accuracy
• Ability to troubleshoot and solve problems independently
• Ability to manage multiple priorities simultaneously
• Ability to work both independently and within a team environment
• Comfortable operating in a fast-paced workplace
• Demonstrated willingness and eagerness to learn new technologies and processes
• Innovative thinker with a focus on process improvement and operational efficiency

Qualifications

• Associate's degree from an accredited college or university preferred, but not required
• Minimum of three (3) years of professional IT administration experience required
• Minimum of three (3) years of experience providing technical support and systems administration
• Intermediate-level IT certification required (A+, Security+, CCNA, or equivalent)
• Microsoft ecosystem administrative and role-based expertise required
• Experience supporting Azure Active Directory, Microsoft Teams, SharePoint, and related Microsoft cloud services
• Experience troubleshooting Outlook, email services, and OneDrive/SharePoint synchronization issues
• Understanding of Microsoft Defender ATP and compliance requirements preferred
• Favorable background investigation required
• CMMC, DFARS, and/or NIST 800-171 Rev 2 understanding is a plus

Government Security Clearance Information

Employment is contingent upon obtaining and maintaining an active security clearance. Non-U.S. citizens are ineligible. The adjudication process evaluates overall reliability and trustworthiness, including adherence to federal laws prohibiting marijuana use (recreational, medical, or CBD).