IT Infrastructure Engineer IV, Network

Technical Summary Statement

The IT Infrastructure Engineer V is a senior-level engineering role responsible for the design, implementation, operation, and continuous improvement of enterprise voice and collaboration services. The role serves as the lead Service Area Engineer (SAE) for assigned platforms, providing technical leadership across solution architecture, deployment, integration, troubleshooting, maintenance, and service recovery.

This position partners business stakeholders, architects, engineering and operations teams, technical support, and vendors to develop reliable, secure, scalable, and supportable solutions aligned with business requirements and enterprise architecture standards.

Responsibilities include evaluating technology and service options, resolving complex telephony and collaboration issues, developing technical standards and documentation, supporting downtime and recovery procedures, ensuring security and operational requirements are met, and mentoring engineering team members.

The position serves as a technical authority for assigned voice and collaboration services, driving reliability, maintainability, and continuous service improvement.

Job Summary

In addition to the responsibilities listed below, this position is responsible for a deep understanding of one or more networking technologies (Data Center networking, LAN, WAN, Voice, Wireless, TCIP/IP protocols and services). Some of the unique challenges this position will face include working on a large scale network, across 1,000 sites with multiple data centers requiring 5 9s availability.

Essential Responsibilities

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
• Supports the review of team deliverables.
• Provides some recommendations and input on options, risks, costs, and benefits for systems designs.
• Collaborates with team members to develop project support plans, schedules, and assignments.
• Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.
• Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies.
• Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation.
• Develops and modifies solutions by identifying technical solutions to business problems.
• Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.
• Reviews and makes changes to technical specifications and documentation.
• Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate.
• Evaluates existing systems to make recommendations on resources required to maintain service levels.
• Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI.
• Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs.
• Verifies system designs adhere to company architecture standards.
• Drives physical architecture design for new initiatives.
• Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.