IT Manufacturing Support Technician

About the role

IT Manufacturing Support Technician | Tesla (Engineering & Information Technology)

Location: Lathrop, California | Req ID: 277313 | Job Type: Full-time

What to Expect

Tesla has an opportunity for a IT Manufacturing Support Technician at its Lathrop CA location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Technician is a unique role on the front lines of Tesla manufacturing.

We solve problems every day and interact with different technologies to support Tesla’s mission to build a world of amazing abundance. You will provide critical IT Support for both production lines, warehousing and logistics areas, ensuring minimal downtime to the entire facility.

You will have a hands-on role that involves working with a ride range of technologies, from manufacturing endpoints to label printers, and automation tools while directly contributing to Teslas mission of building a world of amazing abundance.

What You'll Do

• Primary responsibility is to keep manufacturing lines running
• Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines and warehouse operations
• Quickly respond to requests and incidents from our customers
• Troubleshoot Hardware, Operating System and software issues using Winfinder, Lnxfinder, Ansible
• Troubleshoot Network issues from the client up to the switch and IDF using Thingfinder
• Interface with the various manufacturing groups to understand issues
• Interpret how to solve long term needs within the framework of IT MFG standards
• Provide IT support for Logistics and warehousing operations which includes Label printers, scanners and other products
• Help maintain accurate inventory of IT assets
• Help interpret short term and long term solutions within IT MFG standards

What You'll Bring

• Minimum of 5 years’ experience within a desktop support or system admin role
• Experience troubleshooting hardware issues and replacing hardware on Windows machines
• Experience troubleshooting printings, barcode scanners, digital signage
• Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
• Must have good communication skills
• Must be available for swing shift, weekends, and on-call support
• Linux support experience a plus
• Network hardware support experience a plus
• Dev/Ops experience a plus

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)

Expected Compensation$23.04 - $52.92/hour + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.