IT/Office Support Technician - Boston

Why This Role

CivilGrid is growing quickly, with offices in Boston, San Francisco, Fort Mill, Kansas City, and Philadelphia and employees in more than 20 states. As we scale, we need a dedicated owner for the Boston office operations and company-wide IT. You'll be the go-to, trusted resource for our entire team, with the opportunity to build the standards and best practices this function runs on.

This role reports to the Head of People Operations and will be based in our Boston office. It is an onsite role with expectations that you are working from the office 5 days per week if hired. We are only considering candidates in the greater Boston area at this time.

Current or previous Genius Bar team members are highly encouraged to apply!

What You'll Do

• Own CivilGrid's computer fleet end to end across every office and remote employee: ordering, setup, tracking, returns, and replacement
• Get Electric AI, our MDM, running at full capacity so every device is enrolled, secure, and set up the same way
• Make sure new hires have a ready-to-go Mac or PC on day one, and departing employees' devices are recovered and wiped
• Resolve everyday IT issues fast, and route anything bigger to the right person so nobody is stuck waiting
• Keep the Boston office stocked, clean, and ready for visitors, with supplies, snacks, and a great first impression for candidates
• Plan and run office events that bring the Boston team together
• Partner with People Ops on onboarding and offboarding
• As we grow, build the IT playbook (device standards, setup checklists, how-to guides) that help us scale

What You'll Bring

• 2 to 4 years in IT support, help desk, office coordination, or a similar operations role
• Hands-on comfort with both macOS and Windows: you can set up, troubleshoot, and reset a laptop without a tutorial
• Organized enough to track hundreds of small things (devices, orders, requests) without dropping any
• Bias to action: you fix the problem or find who can, instead of waiting to be told
• Low ego and plenty of patience
• Clear writing, especially for instructions other people need to follow
• Ability to work onsite in our downtown Boston office

Bonus Points

• Experience administering an MDM (Electric AI, Jamf, Intune or similar)
• Prior experience at an early-stage startup (Seed to Series B)

How We Work

We're a small, but rapidly growing team that ships. Expect direct feedback, real ownership from day one, and proximity to customers - huge utilities, public agencies, and engineering firms whose work depends on what we build. We default to in-person collaboration where it matters and remote-friendly flexibility otherwise. We hire people who care deeply about their craft and the communities our customers serve.

Compensation & Benefits

The base salary range for this role is $69,003 - $81,180.

Base salary is only one part of your total compensation package at CivilGrid, which also includes meaningful early-stage equity, comprehensive benefits, and the opportunity to shape a category-defining company. The base salary range listed above may encompass various levels and/or geographic locations; final offers are determined based on the candidate's experience, skills, level, and work location.

In addition to base and equity, we offer

• Company-funded medical, dental, and vision insurance - including plans for all 3 at no cost to the employee
• FSA (health and dependent care)
• Unlimited PTO and a culture that expects you to actually use it
• 401(k) plan
• Flexible, remote-friendly work environment
• A high-trust team, real ownership, and the chance to do the most meaningful work of your career