IT Operations Engineer

About the Role

Join our team at Hims and Hers Health, Inc. (Hims & Hers) as an IT Operations Engineer. We’re a groundbreaking multi-specialty telehealth platform, revolutionizing healthcare accessibility. With a focus on developing and providing hardware and software support, as well as security and communication throughout the facility.

Your role directly impacts how we connect consumers to licensed healthcare professionals, making better health easily attainable. You should be a forward-thinking, innovative individual driven to identify updated tactics to traditional and/or complex problems. This role is onsite at our Gilbert or Mesa, Arizona, Pharmacy and will report to the Director of Technology Operations.

You Will

• Communicate well and work closely with the management team to ensure the needs of the facility are met
• Uphold a customer-first approach to IT and interface daily with employees
• Ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health
• Maintain essential IT operations, including operating systems, security tools, email systems, laptops, software, and hardware related to operations
• Implement security policies and procedures to keep our systems and employees safe
• Evaluate system security in compliance with SOX and HIPAA
• Work with cross-functional partners to find efficiencies and execute improvements to our internal systems
• Build and maintain SOPs, best practices, hardening documentation, and other internal reference documentation
• Follow standards and best practices set in place by Security and Engineering leadership
• Assist with the development of Disaster Recovery playbooks and operational implementation
• Perform technological audits (config and best practices) on a scheduled annual cadence
• Proactively evaluate and implement security measures specific to Hims and Hers Health, safeguarding sensitive data and ensuring compliance
• Excellence in cross-functional collaboration with multiple technical and non-technical teams and departments
• Ability to clearly communicate with any organizational unit
• Participate in on-call rotations, reflecting our commitment to patient well-being
• Performs other duties as assigned

You Have

• Bachelor’s degree in Computer Science, Information Systems or relevant work experience (preferred but not required)
• 4-6 years of IT experience
• Experience operating successfully within a high-growth and fast-paced environment is required
• Expert in proposing, implementing, configuring, and testing solutions to complex business-critical problems
• Experience with label printer and scanning technology (Zebra, Sato Etc.)
• Experience with user-centric customer support, including strong technical knowledge of Mac OS X and Windows
• Familiarity with Cisco Meraki, Cisco Catalyst (security appliances, managed switches, wireless access points, and cameras)
• Familiarity with server environment, installing, configuring, and operating
• Excellent communication skills, both verbal and written
• Strong creative and analytical thinking with close attention to detail
• Up to 25% travel may be required as needed to our sites across the United States

Benefits

Our Benefits (There Are More but Here Are Some Highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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