IT Operations Lead

About the role

You own IT for a robotics company going from one site to several and from a hundred people to many more. You set up our California site first, then bring the others up in parallel to the same standard, and you make sure every new hire has what they need on day one, wherever they sit. You decide what we run ourselves and which vendors run the rest, and you manage those vendors. Our floor is not an office: stations upload large volumes of data, operators carry devices, robots sit on the network.

What You’ll Do

• Build and scale IT infrastructure to support a rapidly growing startup
• Own employee hardware, including purchasing, setup, maintenance
• Manage employee access to company systems, including onboarding, offboarding, and permissions
• Own networking at every site: office, conference rooms, and the floor, where collection stations and robots need bandwidth, segmentation and uptime.
• Implement security measures to protect employee devices, internal systems, and company data
• Establish IT policies and own our side of security compliance: customer security questionnaires, SOC 2 readiness, data-handling rules with Legal.
• Select and manage the vendors that run what we do not: managed services, networking and cabling, ISP, AV, SaaS. Own the IT budget.
• Automate IT processes to improve efficiency and reduce manual work
• Make sure support works at every site, through a vendor or in person, and step in yourself when it matters.

What You’ll Bring

• 8+ years, including time as the senior or sole IT owner at a company that scaled from one site to several.
• Experience managing employee devices, operating systems, and IT infrastructure
• Strong understanding of identity management, access controls, and IT security
• Hands-on with networking, including environments where equipment and devices, not just laptops, sit on the network.
• Has been through a security compliance effort (SOC 2 or customer audits) on the IT side.
• Experience automating IT workflows and improving operational efficiency
• Strong troubleshooting skills and ability to solve problems independently
• A proactive, hands-on mindset with the ability to build systems and processes from scratch. Has stood up at least one new site from empty space and run the vendors that kept it running.