IT Operations Support

Impact in this Role

The IT Operations team keeps the technology running for everyone at MISUMI Americas. That covers new network setup (LAN, WAN, VPC, VPN), desktop hardware configuration and rollout, desktop software management, access control, security training, and help desk support. We work closely with our Cloud Infrastructure Operations team so every employee has secure access to the systems they need.

As an IT Operations Support Technician, you'll report to the IT Operations Technical Lead. You'll lean on your knowledge of Microsoft Entra, network administration, security event management, and SaaS management to give employees and partners dependable day-to-day support. Your success will be measured by hitting key milestones and by helping us solve complex, company-wide IT initiatives that cut across teams.

Areas of Responsibility

• Administer Microsoft Entra ID (Azure AD), including SSO, MFA, Conditional Access, group-based provisioning, and lifecycle management
• Work in medium to large-scale Entra environments, including RBAC
• Help build automation workflows that bring together alerting, monitoring, and reporting so we can spot security threats sooner
• Help manage our current and new SaaS platforms, including Microsoft 365, Slack, Iru MDM, and others
• Deploy security and facility access controls at our sites using Avigilon and video monitoring equipment
• Use CrowdStrike EDR (or a similar EDR platform) to help design, deploy, and manage SIEM solutions for threat detection and analysis
• Contribute to our IT Operations run-books and knowledge base
• Bring 3+ years of experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools at a company of 1,000+ employees
• Configure Cisco Meraki and FortiGate gear, including routers, switches, VPNs, VPCs, LANs, WANs, encryption, and access control

Desired Traits

• 3+ years in IT Operations and/or DevSecOps
• 3+ years using Jira (or an equivalent tool) for IT service management and reporting
• Technical certifications, which we'll give preference to: CompTIA Network+, Security+, or Cloud+, Cisco CCNA, Okta Certified Professional/Administrator, AZ-104, SC-300, or MD-102
• Hands-on experience with Iru, Intune, or other MDM solutions
• Experience administering Entra, Microsoft Teams, Slack, Zoom, or Office 365 at a large company (a plus)
• A solid understanding of SOC 2 compliance
• Experience with ISO 27001 or NIST 800 (a plus)
• A clear, friendly communication style that helps you build good working relationships across MISUMI Americas
• While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch. Ability to move heavy boxes/equipment from time to time; must be able to lift up to 50 pounds.

Travel

• Up to 10% annually within the US for team meetings, offsites, trade shows, and conferences.

• Compensation $65,000 to $75,000 USD, based on experience.
• If this sounds like work you'd enjoy, send us your resume through the application link. We'd like to hear from you!

We're actively seeking teammates who

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an 'always learning' mindset that celebrates learning, not just wins.
• Help us continue to build a world-class organization that values the contributions of all of our teammates

Additional information

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.