IT Project Manager (Albany, NY) - North American Service Delivery Group

About the role

Internal Job Title: IT Project Manager Job Type: Permanent, Full-Time Job Location: Empire State Plaza, Albany NY Work Model: Hybrid (+/- 3 days/week on-site) Salary Range: $110-140k per year The salary range provided is intended to reflect the broad scope and level of this position. Placement within the range will be determined based on factors including the successful candidate's qualifications, relevant experience, specialized skills, internal equity considerations, and market conditions.

Position Summary

As a Project Manager in our North American Service Delivery group, you will be responsible for ensuring the in-scope, on-time, and on-budget delivery of suite of identification system solutions for government customers in the United States..

Responsibilities

• Project Initiation Defining Scope: Work with stakeholders to define the project scope, objectives, and deliverables.
• Resource Allocation: Determine the resources (time, money, personnel) needed for the project and allocate them accordingly.
• Timeline Creation: Develop a detailed project timeline, including milestones and deadlines.

• Original Budget Creation: Set-up the original budget for the project for each labour and expense category.
• Budget Management Cost Forecasting: Forecast the costs for each labour and expense category as the project unfolds.
• Budget Tracking: Monitor the project's financial performance, ensuring that spending stays within the approved budget.

Financial Reporting: Prepare financial reports to keep stakeholders informed about the project's budget status.

Schedule Management Baseline Schedule Creation: Create the Baseline schedule for the project aligned with the initial budget Schedule Tracking: Maintain and update the schedule by updating the actual and planned start and end dates of each activity, with a focus to ensure timely delivery Milestone reporting: Report schedule progress, based on milestones relative to the baseline.

• Stakeholder Communication Regular Updates: Provide regular updates to stakeholders through meetings, emails, and reports.
• Feedback Incorporation: Gather feedback from stakeholders and incorporate it into the project plan as needed.
• Conflict Resolution: Address any conflicts or issues that arise among stakeholders to keep the project on track.

• Risk Management Risk Identification: Identify potential risks that could impact the project's success.
• Risk Mitigation: Develop strategies to mitigate identified risks, such as contingency plans.
• Risk Monitoring: Continuously monitor risks throughout the project and adjust plans as necessary.
• Team Coordination Task Delegation: Assign tasks to team members based on their skills and expertise.

• Performance Monitoring: Monitor the performance of team members to ensure tasks are completed on time and to the required standard.
• Team Support: Provide support and guidance to team members, helping to resolve any issues that arise.
• Progress Reporting Data Collection: Collect data on project performance, such as task completion rates and quality metrics.
• Analysis: Analyze the data to identify trends and areas for improvement.

Reporting: Prepare detailed reports on project progress and present them to stakeholders. Various other duties and responsibilities.

Qualifications & Requirements

Mandatory Requirements Legally eligible to work in the United States Fluent in English (speak, read, write) Ability to travel approx. 4-12 weeks/year if located outside of the Capital District (Albany)

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology (or similar) or Business or an equivalent combination of relevant education and additional years of work experience PMP, PRINCE2 or similar certfication Knowledge of the following: IT systems (infrastructure/applications and supporting technologies, methodologies, etc.)

Project panning, scheduling and resource allocation Risk management and mitigation Budgeting and financial management Proficiency in Microsoft O365, Project, Jira 8+ years of experience managing complex, large scale IT projects Critical thinking skills Interpersonal skills Adaptability Preferred Qualifications 15+ years of experience managing complex, large scale IT projects Agile Certified Practitioner (ACP), Certified Scrum Master, or ITIL certification(s) Experience managing IT project in both the private and public sectors Business acumen