IT Service Desk Agent
- Location
- Longwood, FL · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 17 days ago
Skills & highlights for this role
- Service Desk/Helpdesk experience
- Technical support
- Troubleshooting
- Problem solving
- Active Directory
- Microsoft Office 365
- Basic networking concepts
- Written communication
- Verbal communication
- Incident documentation
Also useful
- VMware Horizon Virtual Desktops
- Salesforce
- ITIL Foundation certification
- Remote support tools
About the role
At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
- Job Title: IT Service Desk Agent
- Location: Longwood, FL
- Job Type: Full-time
Summary
We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.
Responsibilities
- Provide frontline technical support to end-users via phone calls, email, and chat
- Respond to inquiries in a timely and professional manner
- Troubleshoot and resolve technical problems, escalating as required
- Record and document all requests or incidents in our Freshservice Platform
- Maintain a high level of Customer Satisfaction
- Maintain a high First Call Resolution rate
- Work collaboratively with other members of the IT Service Desk team
- Perform other duties as assigned
Qualifications
- Minimum of 2 years of experience in a Service Desk\Helpdesk Role
- Strong communication skills, both written and verbal
- Excellent problem-solving skills
- Ability to multi-task and prioritize in a fast-paced environment
- Knowledge and understanding of Active Directory functionality
- Proficient in Microsoft Office 365 applications
- Experience documenting properly all aspects of troubleshooting and resolving of issues
- Familiarity with basic networking concepts
- Willingness to work flexible hours, including weekends and holidays
Preferred Qualifications
- Experience with VMWare Horizon Virtual Desktops
- Experience with Salesforce
- ITIL Foundation certification
- Experience with remote support tools
Benefits
- Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful.
- This success starts with our staff.
- For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
#LI-MB1
Equal opportunity and legal notices
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Here is a link to Morgan & Morgan's privacy policy.
From Morgan & Morgan, P.A.'s careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the IT Service Desk Agent job at Morgan & Morgan, P.A. located?
This IT Service Desk Agent position at Morgan & Morgan, P.A. is located in Longwood, FL (On-site). Always check Morgan & Morgan, P.A.'s application page for specific state eligibility or relocation policies.
What qualifications are required for IT Service Desk Agent at Morgan & Morgan, P.A.?
For the IT Service Desk Agent role, Morgan & Morgan, P.A. highlights 2+ years of relevant experience; experience with Service Desk/Helpdesk experience, Technical support, Troubleshooting, Problem solving, Active Directory, Microsoft Office 365. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the IT Service Desk Agent position at Morgan & Morgan, P.A.?
This listing links directly to Morgan & Morgan, P.A.'s Greenhouse application page. You can apply directly on Morgan & Morgan, P.A.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.