IT Services Escalation Manager
- Location
- United States
- Job type
- Full-time
- Level
- Director
- Listed
- 30 days ago
Skills & highlights for this role
- IT service management
- root cause analysis
- quality management
- client escalation management
About the role
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The IT Services Escalation Manager (internally known as Client Assurance Resolution Leader), is responsible for driving the end-to-end management and resolution of critical client escalations while advancing quality, operational excellence, and continual improvement across AHEAD’s Service Deliver organization.
This role ensures that client-impacting issues are swiftly contained, root causes are identified, and long-term corrective actions are implemented through disciplined quality and service improvement practices. The Resolution Leader acts as the central point of accountability during high-visibility situations-bridging AHEAD’s delivery, engineering, and client success teams to restore confidence, strengthen relationships, and drive sustainable improvements.
Equal opportunity and legal notices
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
From AHEAD's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the IT Services Escalation Manager job at AHEAD located?
This IT Services Escalation Manager position at AHEAD is located in United States. Always check AHEAD's application page for specific state eligibility or relocation policies.
What qualifications are required for IT Services Escalation Manager at AHEAD?
For the IT Services Escalation Manager role, AHEAD highlights experience with IT service management, root cause analysis, quality management, client escalation management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the IT Services Escalation Manager position at AHEAD?
This listing links directly to AHEAD's Lever application page. You can apply directly on AHEAD's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.