IT Site Operations Lead

Key Responsibilities

Service Delivery & Customer Focus

• Own incident management and issue resolution at the site with a strong emphasis on customer service, SLAs, and business continuity.
• Collaborate with business users to track, prioritize, and resolve requests using Jira or equivalent ticketing tools.
• Demonstrate clear, effective communication with stakeholders at all levels of the organization.

Security, Compliance & Risk Management

• Accountable for IT compliance at the site, including SOX controls, infrastructure, and ERP-related controls.
• Perform regular audits, reporting, access reviews, and remediation activities in alignment with corporate requirements.
• Identify, escalate, and remediate IT security vulnerabilities in partnership with Corporate IT and Cybersecurity teams.
• Drive ongoing security awareness and training initiatives for site personnel.

Infrastructure, Resiliency & Asset Management

• Lead site disaster recovery, backup, and contingency planning to minimize unplanned downtime.
• Monitor daily backups of critical systems; coordinate semi-annual testing and data verification.
• Maintain software license compliance through structured audits and coordination with the Global IT team.
• Create and maintain robust, secure IT asset management processes and documentation.

Project & Continuous Improvement Leadership

• Own execution of site-level IT projects using structured waterfall and/or agile methodologies.
• Define project scope, timelines, resources, budgets, and success metrics.
• Prepare and present clear status updates and improvement roadmaps to executive leadership.
• Drive lean process improvements in collaboration with cross-functional teams.
• Develop and maintain standard work documentation for IT processes, controls, and operating procedures.
• Follow ITIL-based service management best practices across support and administration activities.

Operational Excellence & Site Leadership

• Lead IT infrastructure, networking, and systems operations with a strong focus on reliability, performance, and operational visibility.
• Serve as the trusted IT advisor to site leadership, aligning solutions with global IT standards and business priorities.
• Actively participate in daily operations meetings as the primary IT contact.
• Apply a "Go to Gemba" mindset to understand how technology supports real operational workflows.

• This position is not eligible for visa sponsorship
• #CPE

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.