IT Specialist

About the role

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

The IT Specialist handles a broad range of user support requests, including common technical and service‑related issues. The role applies working knowledge of systems, tools, and procedures to resolve issues efficiently and escalate non‑routine requests appropriately. The position supports daily help desk operations and may assist less experienced team members by sharing knowledge and best practices.

Key Responsibilities

User Support & Issue Resolution

• Respond to routine and moderately varied support requests via phone, email, chat, or ticketing system.
• Troubleshoot common hardware, software, and access issues using established procedures.
• Perform standard system or account maintenance activities in accordance with policies.
• Resolve assigned requests independently or escalate issues as needed.

Ticket Management & Documentation

• Accurately document user issues, actions taken, and resolutions in the ticketing system
• Apply judgment when procedures require minor interpretation or adjustment
• Ensure tickets are properly prioritized, categorized, and updated through resolution
• Monitor assigned requests to ensure timely completion

Customer Service & Communication

• Communicate with users and team members on issues requiring explanation or clarification
• Provide clear status updates and guidance to end users
• Maintain a professional, service‑oriented approach in all interactions
• Collaborate with peers and seek guidance from more experienced resources as needed

Processes, Compliance & Improvement

• Follow IT policies, security standards, and data confidentiality requirements
• Identify recurring issues or process gaps and raise observations to supervision
• Participate in training, knowledge sharing, and team meetings
• Support ongoing improvement of support processes and documentation

Scope & Impact

• Impact is primarily at the team level through quality, accuracy, and timeliness of support
• Work is generally routine but may require interpretation of standard procedures
• Issues are typically resolved using established processes or guided escalation

Education & Experience

Minimum

• High school diploma or GED required
• One year of prior experience in IT.

Preferred

• Associates in IT preferred
• Three years’ of IT experience in manufacturing environment preferred

Knowledge, Skills & Abilities

• Working knowledge of supported systems, tools, and service processes
• Ability to resolve routine issues independently
• Ability to interpret procedures and make minor adjustments when needed
• Strong documentation and customer service skills
• Ability to manage multiple requests in a structured environment

Organizational Impact

• Works to deliver day-to-day objectives with moderate impact on achievement of results for the team
• Work consists of tasks that are typically routine, with some deviation from standard practice
• Works under moderate supervision for routine tasks
• May seek advice of more senior employees in the same team

Communication & Influence

• Communicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreement

Innovation & Complexity

• Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems
• May be required to highlight areas of concerns/problems to supervisor in own team
• Daily challenges are generally routine, but may require interpretation of procedures or policies to resolve problems

Knowledge & Experience

• Requires job knowledge of IT systems and procedures obtained through prior work experience or education