IT Specialist, North America

The Role

We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes.

You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable.

If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence.

Location: Palo Alto

What You Will Do

User Support and Issue Resolution

• Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).
• Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.
• Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.
• Deliver physical IT onboarding sessions

Equipment Setup and Technology Operations

• Install, configure, and update computers along with IT and videoconferencing equipment.
• Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.
• Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized.
• Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).

Account and License Management

• Oversee user accounts and application licenses with precision.
• Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.

Training and Continuous Improvement

• Train and guide users on applications, hardware, and best practices.
• Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.

What We're Looking For

• A degree in Computer Science or a related IT field.
• Strong written and verbal communication.
• Hands-on experience with Google Workspace administration.
• Strong troubleshooting skills on both macOS and Windows environments.
• Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.
• Familiarity with videoconferencing equipment and associated services.
• Ability to lift and handle standard IT equipment such as monitors and network devices.
• Proven experience in a similar support role within a fast-paced, global organization
• Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.

Bonus Points

• Experience with MDM solutions such as Kandji or Jamf.
• Interest or experience in automation tools such as Zapier or n8n.

What We Offer

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.

For the most up-to-date details on benefits available in your location, please refer to our Benefits page