IT Strategy & Performance Operations Manager

Our four values guide our strategy, our decisions, and our interactions

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.

About the role

*This role is not eligible for employment visa sponsorship.

Richmond, Virginia

*A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

Your Role

The IT Strategy & Performance Operations Manager supports how IT plans, measures, and delivers against its strategic priorities. Working under the leadership of the Director of IT Strategy & Performance, this role coordinates planning and performance activities, tracks key initiatives, and develops clear, leadership-ready reporting and materials.

This role brings together information from across IT, identifies gaps and emerging issues, prepares executive-ready materials, and helps maintain the operating rhythms needed to translate strategy into consistent execution. This is an ideal opportunity for a highly organized, analytical professional who enjoys connecting data, priorities, and people to improve transparency, follow-through, and decision-making.

What you will be doing

• Strategy & Planning Support
• Support IT strategy and planning cycles by coordinating inputs, drafting materials, and maintaining roadmaps and artifacts
• Track strategic initiatives, milestones, and dependencies, ensuring progress and risks are visible to the Director
• Maintain clarity across priorities so strategy translates into consistent execution
• Performance Management & Reporting
• Prepare IT performance materials including scorecards, dashboards, and summaries across delivery, financials, workforce, and operations
• Pull together data from multiple sources, identify inconsistencies, and surface trends or issues for review
• Support the cadence of performance reviews by managing agendas, pre-reads, and follow-ups
• Coordination & Operating Rhythm
• Coordinate cross-IT inputs for strategy, performance, and executive deliverables
• Manage operating rhythms (monthly, quarterly) to ensure materials are ready, meetings run smoothly, and actions are tracked
• Follow up on commitments, decisions, and next steps to keep work moving forward
• Executive Readiness & Materials
• Draft leadership-ready materials (slides, summaries, talking points) for the Director’s review and refinement
• Ensure accuracy, clarity, and consistency in messaging and data
• Maintain version control and artifact discipline for leadership deliverables
• Enablement & Continuous Improvement
• Identify opportunities to streamline processes, templates, and workflows
• Help embed repeatable, low-friction ways of working
• Partner with Finance, HR, and other teams to gather inputs and maintain alignment

What you bring

• 5-7 years of experience in IT consulting, operations, strategy execution, enterprise PMO, or technology-focused business roles
• Experience working with IT teams and familiarity with technology-related roles and responsibilities, as well as the latest trends and challenges in the IT industry
• Strong background managing complex cross-functional initiatives, programs, or operational processes and translating information into actionable plans and leadership reporting
• Experience with performance reporting, workforce metrics, or financial tracking
• Critical Skills & Attributes include ability to;
• Synthesize complex information into clear, executive-ready recommendations
• Drive execution and follow-through across multiple priorities and stakeholders
• Analyze data and translate insights into actionable decisions
• Influence and build alignment without formal authority
• Exercise sound judgment and navigate ambiguity effectively
• Anticipate leadership needs and proactively address gaps or issues
• Facilitate collaboration and coordinate cross-functional initiatives
• Create polished executive presentations, communications, and reporting materials

Compensation

National Range: $96,700 - $145,000

Employee Benefits & Well-Being

Genworth|CareScout employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services