IT Support Administrator
- Pay
- $60,000 – $90,000 per year
- Location
- Illinois · Hybrid
- Job type
- Full-time
- Level
- Senior
- Experience
- 2+ years
- Education
- Associate degree
- Listed
- 18 days ago
Skills & highlights for this role
- Documentation
- Incident Management
- Information Technology (IT) Services
- IT Service Desk
- Microsoft Office
- Mobi Systems OfficeSuite
- Network Troubleshooting
- Service Level Agreement (SLA)
- Technical Support
- Troubleshooting Software
Also useful
- Project Leadership
- Process Improvement
- Microsoft 365 Fundamentals
- Azure Fundamentals
- JAMF Certification
- ITIL v4
- Scripting and Automation Tools
About the role
Posting Type Hybrid Job Overview The IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives.
Job Description and Requirements Industry-Standard Responsibilities Provide Tier 2 support for escalated incidents requiring deeper technical analysis. Troubleshoot advanced desktop, network, and application issues across multiple platforms. Independently resolve most assigned tickets without guidance. Act as an escalation point for Tier 1 analysts. Train and coach junior team members.
Support identity management tasks (Azure AD/Microsoft 365, IAM workflows, MFA troubleshooting). Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot). Own major incident communication for incidents within scope. Contribute to knowledge base improvements and documentation quality. Participate in root-cause analysis for recurring issues.
Support deployment of enterprise hardware, software, and configuration baselines. Collaborate with global IT teams to maintain consistent support standards.
Pay and benefits
Experience leading small projects or process improvements. Certification such as M365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4. Experience using automation or scripting tools. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values: $60,000 and $90,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills: Documentations, Incident Management, Information Technology (IT) Services, IT Service Desk, Microsoft Office, Mobi Systems OfficeSuite, Network Troubleshooting, Service Level Agreement (SLA), Technical Support, Troubleshooting Software
Equal opportunity and legal notices
Associate degree or equivalent technical foundation. 2+ years in technical support. Strong proficiency with operating systems, hardware, and enterprise applications. Experience supporting remote, hybrid, and global teams. Ability to lift, carry and move equipment weighing up to 50lbs, with or without reasonable accommodation.
From Kcura's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the IT Support Administrator role at Kcura?
The IT Support Administrator posting at Kcura states compensation of $60,000 – $90,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Kcura's official career site.
Where is the IT Support Administrator job at Kcura located?
This IT Support Administrator position at Kcura is located in Illinois (Hybrid). Always check Kcura's application page for specific state eligibility or relocation policies.
What qualifications are required for IT Support Administrator at Kcura?
For the IT Support Administrator role, Kcura highlights 2+ years of relevant experience; a associate degree; experience with Documentation, Incident Management, Information Technology (IT) Services, IT Service Desk, Microsoft Office, Mobi Systems OfficeSuite. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the IT Support Administrator position at Kcura?
This listing links directly to Kcura's Workday application page. You can apply directly on Kcura's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.