IT Support Associate
- Pay
- $60,000 – $75,000 per year
- Location
- South San Francisco · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 14 days ago
Skills & highlights for this role
- macOS troubleshooting
- Windows troubleshooting
- Google Workspace user administration
- MDM/UEM device management
- Basic networking concepts (Wi-Fi, DHCP, DNS, VPN)
- AI services familiarity (Claude, Gemini, ChatGPT)
- Ticketing systems
- Written and verbal communication
- Hardware and software troubleshooting
- Ability to lift up to 40 lbs
Also useful
- Google Workspace administration
- Slack
- Notion
- Ubiquiti UniFi networks
- Access control and video surveillance
- Jira Service Management
- CompTIA A+, Network+, or Google IT Support certificate
- Zebra and Toshiba label printers
About the role
- Position Title: IT Support Associate
- Location: South San Francisco
- Type: Full Time
The Opportunity
As an IT Support Associate, you will be the first point of contact for technology support across Ohalo. You will keep our scientists, engineers, and business teams productive by resolving everyday hardware, software, and access issues, onboarding new hires with the right equipment and accounts, and helping maintain a reliable, secure IT environment. This is an entry-level role and a strong fit for someone who enjoys helping people and wants to build a career in IT.
What You'll Do
- Provide friendly, timely support to employees through Slack, email, and in person, and track requests through resolution
- Troubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues
- Set up, configure, and deploy new laptops and workstations, and support the onboarding and offboarding process
- Create and manage user accounts, permissions, and group access in Google Workspace and other business applications
- Support SSO, multi-factor authentication, and password reset requests
- Assist with device management and security tasks, including patching, encryption, and endpoint compliance
- Maintain accurate asset inventory for hardware, software licenses, and accessories
- Escalate complex issues to senior IT or engineering staff with clear documentation
- Write and update knowledge base articles and how-to guides so common issues can be resolved faster
- Support IT needs at our lab and office sites, with occasional travel to South San Francisco as needed
Required
- 1 to 2 years of experience in IT support, help desk, or a related technical role (internships, school IT labs, and relevant personal projects count)
- Working knowledge of macOS and Windows troubleshooting
- Working knowledge the Google Workspace environment and user administration
- Familiarity with MDM/UEM device management
- Familiarity with basic networking concepts (Wi-Fi, DHCP, DNS, VPN)
- Familiarity with AI services such as Claude, Gemini, and ChatGPT
- Familiarity with ticketing systems
- Strong written and verbal communication skills, with the ability to explain technical topics to non-technical colleagues
- A patient, service-oriented approach and good time management across competing requests
- Strong troubleshooting skills
- Ability to lift up to 40 lbs and work onsite in Watsonville
Preferred
- Experience with Google Workspace administration, Slack, and Notion
- Experience with Ubiquiti UniFi networks, access control, and video surveillance
- Exposure to project management and ticketing software tool Jira Service Management
- CompTIA A+, Network+, or Google IT Support certificate
- Experience with Zebra and Toshiba label printers and barcode scanning technologies
- Interest in working in or near a laboratory and greenhouse environments
- Comfort using AI tools to troubleshoot, document, and work more efficiently
Pay and benefits
The anticipated base pay range for this role is $60,000 - $75,000 per year for our Watsonville location. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, budget availability, internal equity, geographic location and external market pay for comparable jobs.
About Ohalo
Ohalo™ aims to accelerate evolution to unlock nature's potential. Founded in 2019, Ohalo develops novel breeding systems and improved plant varieties that help farmers grow more food with fewer natural resources, increasing the yield, resiliency, and genetic diversity of crops to sustainably feed our population. Ohalo's breakthrough technology, Boosted Breeding™, will usher in a new era of improved productivity to radically transform global agriculture.
Notes: If you previously applied for a job at Ohalo Genetics, we encourage you to restate your interest in the position by submitting your application.
No visa sponsorship is available for this position at this time.
This organization participates in E-Verify. Posters linked here.
No recruiters, please.
Equal opportunity and legal notices
Ohalo is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Ohalo is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
From Ohalo's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the IT Support Associate role at Ohalo?
The IT Support Associate posting at Ohalo states compensation of $60,000 – $75,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Ohalo's official career site.
Where is the IT Support Associate job at Ohalo located?
This IT Support Associate position at Ohalo is located in South San Francisco (On-site). Always check Ohalo's application page for specific state eligibility or relocation policies.
What qualifications are required for IT Support Associate at Ohalo?
For the IT Support Associate role, Ohalo highlights 1+ year of relevant experience; experience with macOS troubleshooting, Windows troubleshooting, Google Workspace user administration, MDM/UEM device management, Basic networking concepts (Wi-Fi, DHCP, DNS, VPN), AI services familiarity (Claude, Gemini, ChatGPT). Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the IT Support Associate position at Ohalo?
This listing links directly to Ohalo's Greenhouse application page. You can apply directly on Ohalo's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.