IT Support Coordinator (Chandler/Hybrid)

Required High school diploma or equivalent; an associate degree in information technology, or an equivalent combination of education and experience, is a plus Three to five years of experience in a help desk, service desk, or IT support role Hands-on experience administering user accounts in Microsoft Entra ID (Azure Active Directory) and Okta, including group, license, and multi-factor authentication management Experience working cases in a service desk or ITSM platform; Salesforce Service Cloud strongly preferred, ServiceNow, or Jira Service Management considered Working knowledge of Windows 11, macOS, and Microsoft 365 support and administration, including workstation imaging and configuration Experience troubleshooting laptop and desktop hardware, peripherals, printers, VPN connectivity, and remote access for distributed users Excellent verbal and written communication skills, with the ability to explain technical steps clearly to non-technical people and write documentation others can follow Strong analytical and problem-solving skills, close attention to detail, and the ability to manage several open cases at once without sacrificing accuracy Ability to maintain regular attendance and work all hours necessary or required Preferred Experience with Microsoft Intune or a comparable mobile device management platform A certification such as Okta Certified Professional, Microsoft Certified: Identity and Access Administrator Associate (SC-300), CompTIA A+, or ITIL Foundation Experience supporting a remote, field-based, or contingent workforce Familiarity with PowerShell scripting to automate account provisioning and reporting Experience building Salesforce reports, dashboards, or case queues, or supporting Avionte or another staffing platform Work Environment and Reporting Hybrid schedule: onsite days cover equipment staging, imaging, shipping, and in-person support; remote days cover case work, account administration, and remote troubleshooting Extended periods of computer and telephone work, with occasional lifting of laptops, desktops, and peripherals weighing up to 25 pounds Occasional coverage outside standard business hours to support consultants across time zones Supervision Exercised: None Supervision Received: IT Technical Service Manager Background Check Notice Employment is contingent upon successful completion of a background check conducted in accordance with applicable law.

Depending on the requirements of the position, the background check may include, but is not limited to verification of employment history, education, criminal history, motor vehicle records, credit history, and other job-related information. Motor vehicle record and credit checks will be conducted only when relevant to the duties and responsibilities of the role.

For US job seekers: Salary Information: $22.36-$29.57 Hourly Please contact if you are interested in this position. Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan.

Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email. We will make a determination on your request for reasonable accommodation on a case-by-case basis. Know Your Rights | Pay Transparency | Employee Rights Under the National Labor Relations Act