IT Support Engineer III

About the role

The IT Support Engineer III role provides end user support and system support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to laptops, desktops, monitors, printers, and peripherals) to ensure optimal workstation performance and reliability.

He or she will also troubleshoot problem areas (in person, by phone, or via remote access) with wired and wireless network connectivity, collaboration hardware and software, VPN connectivity, etc. This position provides daily end user support and acts as an escalation point for more junior technicians and engineers.

Qualifications & Requirements

• Five years of experience in supporting end users and workstations, preferably in the biotech/pharma industry and preferably with experience supporting lab hardware and software.
• Expertise in computer imaging, image updating, and image deployment using WDS, Symantec Ghost, Cronos, or similar enterprise computer imaging solution.
• BA/BS is preferred. Professional certification(s) is desirable but not required.
• Ability to manage multiple priorities and operate under pressure.
• A professional and courteous verbal and written communications style is a key success factor.
• Must have well developed problem-solving skills.
• Must be adept at learning and becoming quickly proficient at end user and desktop management software applications; the candidate must be skilled in the Microsoft Office suite of applications.
• Must be proficient in managing and diagnosing issues with standard office equipment such as copiers and scanners and have expertise in electronic file structures as well as SharePoint.
• Must have expertise supporting meetings with A/V equipment and collaboration technology such as Skype and WebEx.

Additional Information

All your information will be kept confidential according to EEO guidelines.