IT Support Engineer Intern

About the role

RRD is looking for an IT Support Engineer Intern to join our team in our Warrenville, IL office!

The internship is scheduled to begin in January 2027 on a part-time basis for the remainder of the academic school year, transitioning to full-time hours during the summer months.

THIS IS AN ONSITE POSITION.

Job Summary

The Intern will provide end user computing support to a decentralized user community. He/She will collaborate and participate in the configuration, installation and deployment endpoints including hardware and software as it relates to current refresh initiatives as well as resolution to issues arising with existing fleet of hardware including windows 10 remediation. They will also maintain accurate records of all assets within supported ITSM toolset.

Responsibilities

• Installation and configuration of endpoints following documented processes as it related to existing refresh initiatives.
• Participate in migration initiative to upgrade existing endpoint fleet from Windows 10 to Windows 11 as directed.
• Provide end user support on areas of responsibility following document processes and procedures in adherence to corporate policies.
• Provide accurate record keeping of all assets (additions/changes/deletions) in accordance to existing asset management protocol within corporate ITSM toolset (ServiceNow)
• Distribute software and application installs in alignment with software install policies to ensure proper licensing.
• Troubleshoots any technical difficulty with hardware and software issues, Internet, network, applications, configurations and peripheral equipment as assigned through Corporate ITSM toolset, including timely updating and closing tickets.
• Performs other related duties and participates in special projects as assigned.

Qualifications & Requirements

• Must be pursuing a Bachelor or Masters degree from an Accredited University or College in discipline related to functional work described above.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
• Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
• Possess a good working knowledge of Microsoft Windows Operating System (preferably Windows 10 and 11), and Microsoft Office Suite of applications
• Previous experience in troubleshooting software installations is an asset.
• Possess strong analytical and organizational skills and the ability to multitask between projects including attention to accuracy and details.
• Ability to work in a geographically dispersed team environment with positive attitude and an appreciation for strong customer service skills.
• Familiarity with Google (Gmail, Docs, Site, Groups) is an asset
• Basis knowledge of network infrastructures including switches, hubs and patch cabling.