IT Support Manager

Who You Are

• You’re a hands-on IT leader who has built and run IT support teams at fast-growing startups.
• You know what keeps engineers productive without sacrificing security and compliance.
• You’re as comfortable configuring a switch or writing an Intune policy as you are coaching a technician or explaining a new control to the team.
• You’ve worked in regulated environments, and you understand that CMMC, ITAR and EAR aren’t paperwork; they shape how every system is built and used.
• You take ownership, document what you do, and want to be on-site where the work happens.

What You’ll Do

• Lead, hire and mentor the IT support team, and set clear priorities, SLAs and escalation paths
• Own day-to-day IT support for Windows, macOS and Linux users across the company
• Administer our Microsoft 365 GCC and GCC High tenants, including identity, email, SharePoint, OneDrive and Teams
• Manage endpoints through Microsoft Intune and Jamf: enrollment, configuration profiles, patching, compliance policies and app deployment
• Design, maintain and troubleshoot our Ubiquiti and Cisco network infrastructure, including switching, wireless, firewalls and VPN
• Maintain a CMMC 2.0 compliant environment: implement and monitor controls, collect evidence, and support audits and assessments
• Ensure IT systems and processes meet ITAR and EAR requirements for handling controlled technical data
• Manage onboarding and offboarding, access reviews, and asset lifecycle from procurement to disposal
• Write and maintain IT documentation, runbooks and user-facing guides
• Partner with engineering, operations and leadership to evaluate and roll out new tools

What We’re Looking for

• 3+ years of experience managing an IT or support team
• 3+ years of experience working in a startup environment
• 3+ years of Windows and macOS administration experience; Linux experience is a huge plus
• 3+ years administering Microsoft Intune and Jamf MDM platforms
• Hands-on experience administering Microsoft 365 GCC and GCC High
• Experience with Ubiquiti and Cisco networking
• Experience administering a CMMC 2.0 compliant work environment
• Working knowledge of CMMC 2.0 and ITAR/EAR compliance requirements
• Ability to work full-time in office, Monday through Friday
• Must be a U.S. citizen

Perks & Benefits

• Comprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA)
• 401(k) program and transparent stock option plan
• Self-managed and flexible time-off policy, including PTO, paid holidays, and sick time

Additional Information

At Astro Mechanica, we highly value in-office work to foster collaboration and strengthen our company culture. We consider working in the office five days a week an essential part of the employee's role.