IT Support Specialist

Your Role

As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction.

Responsibilities

• Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
• Documents resolution of incidents and service request in the IT Service Desk Management system
• Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
• Support client system standards and security policies under the direction of management
• Track and maintain IT asset inventory
• Install and configure client systems and applications
• Maintain positive relationships with Faraday Future staff

Qualifications

• Bachelor's Degree in Computer Science, Computer Information Systems or a related field
• 6+ years IT experience working as an IT Support Specialist
• Self-driven and highly passionate about customer-service orientation and providing excellent service
• Familiar with standard IT Service Desk department concepts, best practices, and procedures
• Experience with IT Service Desk and remote-control software
• Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
• Experience in Office 365, Mobile Device Management, and Active Directory
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
• Proven analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• Strong written and verbal communications skills
• Strong documentation skills
• A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
• A penchant for multi-tasking and self-starting
• A true sense of determination… and hopefully a sense of humor

About the role

• Experience using AI-assisted infrastructure and network monitoring tools to detect anomalies, accelerate troubleshooting, and improve system reliability and performance
• Ability to apply AI tools to automate routine network and infrastructure tasks (e.g., log/traffic analysis, health checks, script generation, release validation)
• Strong understanding of secure and responsible AI usage, including validation of AI-generated outputs and protection of operational data

IT Microsoft Product Expert

• Experience leveraging AI capabilities within the Microsoft ecosystem (e.g., Microsoft Copilot, Power Platform AI, Azure AI services, intelligent automation tools)
• Ability to design and implement AI-enabled Microsoft solutions for workflow automation, collaboration, reporting, analytics, and knowledge management
• Strong understanding of AI governance, enterprise data security, and compliance within Microsoft environments, including validation of AI-generated outputs

IT Infrastructure Director

• Experience using AI-driven IT operations and service desk tools to improve ticket triage, incident resolution, knowledge retrieval, and end-user support
• Ability to use AI assistants to automate system administration, support workflows, reporting, and documentation
• Strong understanding of responsible AI practices, including confidentiality, data privacy, and validation of AI-generated outputs

Perks + Benefits

• Healthcare + dental + vision benefits (Free for you/discounted for family)
• 401(k) options
• Casual dress code + relaxed work environment
• Culturally diverse, progressive atmosphere