IT Support Specialist

How You'll Make An Impact

At Strive Health, patients come first. We're on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You'll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you're looking for meaningful work where your contributions truly matter, you'll feel right at home at Strive!

Benefits & Perks

• Hybrid-Remote Flexibility - Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support - Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave - Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth - Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

To learn more about our offerings,

What You'll Do

As a Support Specialist, you will provide efficient and effective support by diagnosing, troubleshooting, and resolving problems to ensure smooth operations and minimize downtime. You should possess excellent communication skills, technical proficiency, and a strong commitment to customer satisfaction.

Essential Functions

• Serve as initial point of contact for end-users seeking technical assistance via tickets, phone, or email.
• Respond to customer inquiries and technical issues within the defined SLA.
• Utilize Knowledge Base articles to resolve issues in real time.
• Get clarifying information for tickets that need to be escalated to more senior staff.
• Assist end users in setting up and configuring laptops and phones.
• Identify documentation that needs to be updated and make necessary recommendations to make documentation clearer.
• Manage and prioritize support tickets to ensure timely resolution of customer issues.
• Continuously improve processes and procedures related to technical support.
• Assist in the inventory management of IT equipment.
• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities. Business travel may be required for opportunities to connect with stakeholders, serve patients, and attend Strive-sponsored team events.

Minimum Qualifications

• High school diploma or GED equivalent.
• 2+ years combined of related education, certification, or work experience.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Efficient and reliable transportation, including an active driver's license, allowing for travel across an assigned region to meet business needs.
• Ability to travel and be on-site to meet business needs.

Preferred Qualifications

• Solid understanding of Windows and macOS operating systems.
• Familiarity with common office software applications such as Microsoft Office.
• Excellent customer service skills, with the ability to communicate technical information to non-technical customers.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Hybrid model: Office requirement 3 days per week.

Hourly Range: $24.28 - $27.88

• Final compensation will be determined based on location, experience, and qualifications.
• We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.