IT Support Specialist

About the role

Our firm is looking to add an IT Support Specialist to our growing team in Los Angeles. The IT Support Specialist position is responsible for maintaining desktops environments (PC, Mac). This person will be responsible for equipment installation, PC repair, office moves, responding to emails and phone support, desktop support requests. This person must thrive in a fast-pace, dynamic environment and be passionate about cutting edge technology.

Responsibilities

• Install, and configure hardware, operating systems, and application software on new and existing PC, Mac, laptop, and printers.
• Arrange, deploy, and move desktop setups in order to accommodate new hires and user relocation.
• Manage Active Directory domain user and computer accounts.
• Manage inventory of software licenses and hardware assets.
• Respond to end user requests via phone, email, trouble ticket and walk-ins; quickly identify, research and resolve issues.
• Responsible for daily support of the IT Lab, including cleanup, organization, and consumables.
• Manage desktop protection utilities and provide an immediate response to outbreaks and new security updates.
• Utilize desktop deployment utilities such as Windows Deployment Server.
• Create documentation for standard operating procedures, one-off installations, and end-user training.
• Will gradually learn and assist with server maintenance and infrastructure support.
• Be available off hours for scheduled maintenance, critical update releases, physical office moves, and duty pager.
• Travel when needed to support remote offices (less than 10% of time).
• Must be able to lift up to 50 pounds.

Requirements

• Microsoft 365 experience.
• Must have a strong understanding of PC client workstation hardware, operating systems, applications, development consoles, printers, mobile devices, networking, Mac and Mac-specific software.
• The ideal candidate will have a minimum of 3-5 years IT help-desktop support experience.
• Strong client OS background including recent Windows programs and software.
• Basic understanding of server-side components and applications including web, application, and database infrastructure.
• Strong hardware and software troubleshooting skills in a fast-paced environment required.
• One or two years of post-high school education or training.

Salary

Up to $23/hr depending on experience.

Here at The United Firm we offer benefits(medical, dental and vision insurance), an excellent compensation package, 401k plan, catered lunches, paid parking, paid time off, and more! Come work as a IT Support Specialist at a growing firm with opportunities to advance and learn alongside a team of professionals within' the legal industry.