IT Support Specialist I

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities

• Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:
• Addressing and mitigating technology-related issues for employees, i.e. desktop support
• Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
• User account administration including on and off-boarding of employees
• Evaluating and testing new technologies
• Working with software and hardware vendors
• Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
• Supporting executives with IT-related issues
• Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
• Phone and remote support for Tempus clients
• Work in Tempus' ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

Preferred Qualifications

• Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
• Installing and supporting security products like endpoint and anti-virus/malware protection
• Basic network and VOIP phone system troubleshooting
• Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
• Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
• Proficiency in supporting and troubleshooting both macOS and Windows 11
• Experienced with supporting remote, on-site, and hybrid users
• Ability to work in fast-paced, agile environments, including off-hours support
• Minimum of 2 years in an IT related field and/or relevant customer service role
• Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
• General familiarity with Mobile Device Management (MDM) applications
• Google Suite Admin experience
• Previous experience in the healthcare sector
• Professional certifications such as ITIL Foundations or Comptia A +.
• BS in Computer Science, Information Systems, or related field
• #LI-Hybrid
• #LI-HR1
• NYC: $58,000-$78,000

Pay and benefits

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.