IT Support Specialist Intern

About the role

At Reflect, you will be expected to move fast, have a lot of ownership and, most importantly, be able to effect change. If this excites you, we are interested in hearing about your best work and accomplishments across any domain and from any points in your life.

About the Role

We are looking for an IT Support Specialist Intern to join our internal IT team. You will be the first point of contact to support the technology needs across the company: account access, laptops and workstations, printers, conference rooms. This is a hands-on role covering many of the growing IT support tasks at Reflect Orbital.

Responsibilities

• Serve as support for employee IT requests, resolving tickets or escalating as needed
• Diagnose connectivity issues on Windows, macOS, and Linux machines
• Prepare and configure laptops and workstations
• Onboarding and offboarding users, on services like AWS, Google, and Windows
• Handle account access requests: password and 2FA resets, license and seat assignment across Google Workspace, Microsoft 365, Slack, Jira, and Adobe
• Contribute to IT documentation, internal knowledge base, and write user facing guides
• Keep the server room, IT rack, and inventory of supplies organized and stocked
• Place hardware and supply orders
• Coordinate warranty repairs and onsite vendor technician visits
• Managing and recording IT assets
• Assist with wireless access points, switch ports, VLAN and DNS changes, and VPN/mesh network enrollment

Minimum Qualifications

• Currently enrolled in a university program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field
• Working knowledge of Windows and comfortable with macOS and Linux
• Familiarity with Google Workspace and/or Microsoft 365
• Familiarity with networking concepts
• Experience diagnosing PC hardware issues
• Strong communication skills
• Able to work on site and occasionally lift/move equipment up to 40 lbs.

Ideal Qualifications

• Prior help desk, IT Support, or computer repair experience
• Exposure to identity and access management concepts: SSO, MFA, least privilege, password managers
• Hands on experience with PC building and networking gear (e.g., UniFi)
• Basic scripting (PowerShell, Bash, or Python)
• Hands-on experience with AWS: IAM / Identity Center, EC2, VPC, S3, CloudWatch, Cost Explorer
• Awareness of IT compliance frameworks (CMMC, NIST 800-171, ISO 27001)

Additional information

Even if you don’t meet 100% of the above qualifications, we are likely still interested in hearing from you. Hiring exceptional individuals is our #1 priority, and we believe that exceptional people often have highly unusual backgrounds.

We are also interested in carving out unique roles for unconventional people that we are excited about working with.

Benefits

Reflect Orbital’s success will hinge on our team, which is why our compensation and benefits plan is designed to reward our employees and support their families as generously as we’re able.

• Generous paid time off
• Healthy lunches provided daily