IT Support Technician

What our employees have to say

There is never a day you don't learn something new a t CaptiveAi re. I am able to learn something new due to the freedom to take on new tasks independently and problem solv e.

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the in-office work environment.I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I'm empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company.

CaptiveAire is fast-moving and no- nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.

Summary

The IT Infrastructure Technician will be tasked with providing tier 1 remote and local technology support for this national manufacturing company which operates 6 manufacturing facilities and 90+ sales offices across the US. Employee will also assist with hardware installation, inventory and asset management along with other information technology management related tasks. This is not a remote role and will be based working out of our corporate office in Raleigh.

Qualifications

• 3+ years of professional IT support experience, including substantial hands-on desktop, endpoint, or systems support responsibilities.
• Extensive hands-on experience supporting Windows PCs, Apple hardware, macOS, and iOS in a corporate environment.
• Demonstrated ability to independently diagnose and resolve complex hardware, software, operating system, peripheral, and connectivity problems.
• Solid working knowledge of TCP/IP, DNS, DHCP, wired and wireless networking, VPN connectivity, and network troubleshooting.
• Experience troubleshooting network-connected workstations, printers, scanners, mobile devices, and other endpoints.
• Ability to take ownership of technical problems from initial diagnosis through resolution, escalating appropriately when necessary.
• Experience supporting end users in a production business environment where reliability, responsiveness, and professional communication are essential.
• Strong written, verbal, and interpersonal communication skills are a must.
• Experience working with M365, Exchange online, Entra and/or Active Directory a big plus, but not required.

Salary

Competitive base salary with monthly bonus based on productivity and profits.

Benefits

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• Paid holidays, vacation, and sick days based upon tenure
• 401k with employer match
• Flexible spending account (FSA)

To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.