IT Systems Administrator

The Role

We are seeking a customer-focused IT Systems Administrator to support employees and maintain the systems and infrastructure they rely on every day. This role combines Level 1 and Level 2 user support with hands-on administration of endpoints, identity services, servers, and cloud and on-premises systems.

You will be a first point of contact for employee IT requests and an escalation point for more complex issues. You will also help keep our environment secure, available, and well documented through routine maintenance, troubleshooting, and continuous improvement.

Key Responsibilities

• Provide Level 1 and Level 2 support for employee hardware, software, accounts, connectivity, and other IT issues.
• Troubleshoot workstation, operating system, application, peripheral, identity, network, and infrastructure problems; escalate complex issues when needed.
• Administer and maintain IT systems across on-premises and cloud environments, including servers, core services, and business-critical systems.
• Manage user accounts, groups, permissions, and identity services to provide secure and reliable access to company resources.
• Set up, provision, configure, and maintain workstations, laptops, mobile devices, and peripherals.
• Install, configure, and update software, including Microsoft 365, VPN clients, and security applications.
• Support core infrastructure services such as Active Directory, Microsoft 365, DNS, DHCP, Group Policy, and file services.
• Perform routine maintenance, including patching, backups, upgrades, monitoring, and performance tuning.
• Assist with endpoint management, software deployment, and device standards.
• Maintain accurate technical documentation, procedures, user guides, asset inventories, and knowledge base content.
• Help employees use IT systems effectively and follow good security practices.
• Support security and compliance efforts by applying hardening standards, responding to operational findings, and assisting with audit readiness.
• Collaborate with IT colleagues and vendors on infrastructure issues, system upgrades, and other IT projects.

Required Qualifications

• 3+ years of experience in IT support, help desk, systems administration, or a related role.
• Experience supporting Windows and macOS environments.
• Experience with Active Directory, Microsoft 365, user and permission management, and endpoint support.
• Working knowledge of networking fundamentals, including IP addressing, subnets, DNS, and DHCP.
• Experience troubleshooting hardware, software, connectivity, and endpoint issues.
• Familiarity with ticketing systems such as Jira, ServiceNow, or similar platforms.
• Working knowledge of patch management, backups, access control, and system security practices.
• Ability to document procedures and manage multiple priorities in a fast-paced environment.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and collaboratively.
• Ability to travel.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience supporting hybrid environments that include on-premises systems and cloud platforms such as Microsoft Azure, AWS, or GCP.
• Familiarity with endpoint and mobile device management tools such as Microsoft Intune, Jamf, or similar platforms.
• Experience with virtualization, backup, and infrastructure monitoring tools.
• Experience with scripting or automation using PowerShell, Bash, or similar tools.
• Proficiency with Linux operating systems.
• Experience in defense, manufacturing, aerospace, or another regulated environment.
• Exposure to compliance frameworks such as NIST 800-171, CMMC, SOC 2, or ISO 27001.
• Relevant certifications, such as CompTIA A+, Network+, Microsoft, VMware, or cloud platform certifications.

Additional Requirements

• Available to work extended hours and weekends as needed

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Pay and benefits

At Mach, we believe that compensation is more than just a paycheck. It's a comprehensive package designed to reward the time, skills, and expertise you bring to our team. We are committed to offering competitive compensation that is equitable, transparent, and aligned with market trends.

Key Elements of Our Compensation Philosophy

• Competitive Salaries: We continuously research market rates to ensure our salaries are competitive with those in our industry and geographic location.
• Performance-Based Incentives: Our bonus structure is tied to both individual and company performance, creating a win-win scenario that motivates our team members to excel.
• Equity Participation: We offer stock options or equity to employees, ensuring that you share in the success and growth of the company.
• Benefit Packages: Our benefits include healthcare, dental and vision plans, retirement savings, and paid time off, because we understand that your well-being extends beyond the office.
• Professional Development: We allocate funds for continuing education, training, and career growth.
• Transparency: We are committed to openness about our compensation tiers and how decisions are made, ensuring trust and mutual respect.

By joining Mach, you're not just accepting a job-you're becoming a key part of a team that values your contributions and invests in your growth. Together, we aim to create a rewarding environment that sets the stage for long-term success.

Data Privacy

Disclosures

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Please note that any offer for employment may be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations without sponsorship for an export license.

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offers may vary based on (but not limited to) work experience, education and training, critical skills, and business considerations. Highly competitive equity grants are included in most offers and are considered part of Mach's total compensation package. Mach offers benefits such as health insurance, retirement plans, and opportunities for professional development.