IT Systems Analyst II CL11052026

Key Responsibilities

• Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
• Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
• Manage devices using Microsoft Intune, including policies, compliance, and application deployment
• Perform laptop imaging, provisioning, rebuilds, and lifecycle support
• Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
• Troubleshoot email, identity, device, and access-related issues end to end
• Track, prioritize, and resolve incidents and requests using Jira
• Participate in Agile ceremonies and continuous improvement initiatives
• Create and maintain technical documentation, runbooks, and standard operating procedures
• Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements

Required Skills & Qualifications

• 3-5 years of experience in a System Support, Desktop Support, or IT Operations role
• Strong hands-on experience with Microsoft 365 and Exchange Online
• Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
• Solid working knowledge of Active Directory and identity troubleshooting
• Experience with laptop imaging and endpoint lifecycle management
• Familiarity with JIRA in an IT support or Agile environment
• Strong troubleshooting, documentation, and customer service skills
• Ability to work independently while collaborating effectively with cross-functional team
• Experience with Linux systems (administration or troubleshooting)
• Working knowledge of SQL or Python for reporting, diagnostics, or automation
• Familiarity with PowerShell scripting
• Exposure to AI-enabled tools or platforms, such as:

• Microsoft Copilot or other M365 AI features
• AI-assisted support tools, chatbots, or automation

Using AI to improve incident resolution, documentation, or operational efficiency:

• Experience in hybrid Active Directory / Azure AD environments
• Understanding of ITIL concepts or service management best practices
• Relevant certifications (Microsoft, ITIL, Agile - a plus)

Pay and benefits

We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:

Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.

Employee Assistance Program (EAP): Resources and support for personal and professional challenges.

401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.

Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.

Company Holidays: Nine paid company holidays throughout the year.

All offers of employment are contingent on passing a background check and drug test.