IT Systems Engineer II

About the role

Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country.

Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.

Pay Scale

• $30.00-$36.00 per hour (base pay)
• Work arrangement: On-site
• Reports to: Head of IT Department

The Role

We are seeking an IT Systems Engineer II to join our team! You will resolve computer-related issues for our internal team, support both on-site and remote employees, and assist with our Azure Virtual Desktop environment. Applicant needs to be patient and dedicated to supporting your team of professionals. Must be able to move in a fast-paced environment.

Responsibilities

• Provide technical assistance with computer hardware and software
• Support Azure Virtual Desktop (AVD) environment for remote workers
• Assist with Entra ID and Intune administration for device and identity management
• Support welcome team responsible for setup of employee workstations and equipment
• Resolve issues for internal team quickly and efficiently
• Recommend hardware and software improvements
• Track internal issues and resolutions through the company ticketing system
• Setup and configure laptop and desktop computers (OS installation, software installs, patches, etc.)
• Develop and update online support documentation
• Perform systems administration functions for infrastructure, email, software updates, anti-virus, backups, and CRM systems
• Provide administrative support for Salesforce
• Zoom phone system administration-setup/deploy phones to on-site and remote personnel
• Other technical duties and projects as required

Qualifications

• 3-4 years of IT support experience working with Windows, Mac OS, and Google Workspace at a growing company with a minimum of 175 users
• Some experience with Azure environments (AVD, Entra ID, or Intune preferred)
• Ability to prioritize and manage several milestones and projects efficiently
• Strong troubleshooting and critical thinking skills
• Ability to build rapport with internal team
• Positive and professional demeanor

Benefits

• Benefits package: medical, dental, vision, and life insurance
• FSA or HSA option, depending on the selected medical plan
• 401(k) with 2% match after 90 days
• Paid time off (PTO) policy and paid holidays
• Ongoing mentorship, leadership support, and professional development and career advancement opportunities

• At Sweet James, we don't just offer jobs - we build careers. If you're ready to join a firm that values excellence with an unwavering passion for life changing results, we'd love to hear from you.
• Stay safe: We will never ask for payment or banking information during the hiring process.