IT Tech II

Job Responsibilities

• The IT Technician is responsible for supporting and maintaining in-house technology equipment and IT assets.
• This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance.
• The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

License Level: This is a Gaming position.

Essential Duties/Core Competencies

• Writes technical specifications for purchase of corporate technology equipment, networking hardware, and related products.
• Assists in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
• Aids in development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans.
• Identifies and delivers required hardware service levels according to company policies.
• Liaises with, and provide training and support to, end users and staff on equipment operation and other issues.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products; and associated end user software and networking software products.
• Performs on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
• Receives and responds to incoming calls, pages, and/or e-mails regarding hardware problems.
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
• Documents instances of hardware failure, repair, installation, and removal.
• Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the internal and external guests at the forefront of every decision

Work/Educational Experience

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• BA/BS in Computer Science or related field
• Strong interest in IT field preferred

Essential Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered

Physical and Mental Demands

• Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.
• The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• While performing the duties of this job, the Team Member is regularly required to talk or hear.
• The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift.

Language Skills

• Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
• Ability to respond to common inquiries from other Team Members or guests.
• Fluency in English required.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability

• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.

Work Environment

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Pay Transparency: $21 - $38 hourly

Working at Resorts World

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.