Item Processing Ops Manager

About the role

Make banking a Fifth Third better®

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General Function

Manage multiple assigned front-line sections within the Operations Division, ensuring that employees, equipment, and materials are used properly to maximize productivity, achieve target SLA, and quality goals. Sections managed are typically groups of non-exempt staff and an Exempt Manager. This position may be responsible for management on different shifts, and multiple departments.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types

Essential Duties and Responsibilities

• Plans, assigns and monitors the workflow of a group of employees across and within COD and Item Processing, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained.
• Tracks and reports production data and ensures that production requirements are met daily.
• Manages section of an Operations department which exhibits one or more of the following characteristics.
• Medium group performing specific production or accounting duties.
• Small group with medium risk/exposure to the Bancorp.
• Group performing duties with a customer service component.
• Plans, assigns and monitors the workflow of a group of employees within an assigned functional area, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained.
• Reviews area operational procedures, making recommendations to improve productivity.
• Monitors and execute systemic and manual controls to minimize risk related to image processing.
• Troubleshoots all system and production issues/delays, resolving appropriate incidents internally and escalating high-level issues to facilitate resolution by engaging multiple technology resources.
• Troubleshoots issues and problems within assigned area, referring complex problems to senior management. Assists in the evaluation and recommendation of resources needed to accommodate increases in volume due to mergers, acquisitions, centralization, and new business.
• Maintains daily, weekly and monthly reporting of departmental activity.
• Responsible for promoting teamwork and the cross training of employees.
• Ensures appropriate escalation of customer service, operational and/or employee problems.
• Monitors the attendance of subordinates and ensures accuracy of hours work prior to submitting payroll information to the payroll department.
• Perform all work in accordance with established health and safety procedures.
• Administer all human resource policies and procedures in a fair and consistent manner.
• Perform any other duties as assigned.

Supervisory Responsibilities

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

Minimum Knowledge, Skills and Abilities Required

• Bachelors degree in Business or IT degree or equivalent experience.
• One (1) year supervisory/leadership experience in an Operations environment.
• One (1) Banking operations experience in specified or comparable area.
• Proven supervisory/leadership experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and be flexible.
• Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
• Proven Leadership skills, initiative, detail orientation, strong analytical skills, and decisive decision-making skills.
• Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.

About the role

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

LOCATION -- Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.