ITM Maintenance Technician I

Job Description Summary

Maintains RFCU's fleet of ITM machines, parts and software; participates in day-to-day technical installation, administration, acquisition, troubleshooting and maintenance of machines, parts and software to ensure a stable ITM experience with no unplanned downtime.

ITM Maintenance Technician I is distinguished from ITM Maintenance Technician II by their applicable experience and responsibility for carrying out assigned activities independently, with a sound understanding of Credit Union business operations, products and compliance requirements.

Essential Duties and Responsibilities

• Responsible for receiving new ITMs, confirming the correct equipment is received and performing all necessary software diagnostics to ensure software can be appropriately installed on the ITM.
• Installs ITM software on machines in the ITM warehouse and tests the software to ensure the machine is ready to move to production locations; installs software updates at ITM locations as necessary.
• Troubleshoots and evaluates any mechanical failures of ITMs, determining repair or replacement of parts and carrying out the necessary maintenance or replacement installations.
• Performs regular physical checks of the Credit Union ITMs, visually inspect for burned out bulbs, check depository for proper operations and inspect the exterior, screen and immediate surrounding area
• Confirms the functional operation of the receipt, journal, statement and depository printers; replenish or replace any necessary paper and printer cartridges or ribbons as needed.
• Ensures that all ITMs are properly maintained, including but not limited to; clearing currency jams, receipt, journal and statement paper jams, cleaning the card reader and checking and clearing the media transports.
• Recommend process improvements to streamline RFCU's current ITM setup and processes and assists in researching new equipment and systems.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

Education/experience

• To perform this job satisfactorily, an employee must be able to carry out each essential duty competently.
• The requirements listed below are representative of the education, experience, skills and abilities required.
• An equivalent combination of education and experience may be considered.

Education Requirements

Required - High School or GED

• Required - Completion of ITM Maintenance and Software Certification training from relevant vendor within 6 months, subject to vendor availability
• Required - Valid US driver's license

Experience Requirement

• Required - 2 Years - Experience in electronic / computer systems repair, diagnostics and/or troubleshooting.
• Preferred - ATM / ITM maintenance experience.

Skills/abilities

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Resolve problems utilizing advanced knowledge and experience.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one's own time effectively.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Lifting and carrying up to and in excess of 100 pounds.
• Good vision, including but not limited to; close and long vision, depth perception and ability to distinguish color and shades.
• Good hearing, in regular proximity and in louder work environments including but not limited to; warning signals and operating equipment sounds.

Work Environment

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in both indoor and outdoor environments.
• Occasionally exposed to moving mechanical parts and equipment.
• Occasionally exposed to fumes or airborne particles.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to risk of electrical shock.
• Noise level in the work environment is usually moderate.
• Work hours may include early mornings, evenings, nights, weekends or holidays.
• Provides on-call guidance and direction.

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