JFK Customer Service Ambassador (Part Time)

About the role

• Customer Service Ambassador - Part-Time
• VIP Hospitality LLC | Service Operations
• JFK International Airport, Terminal 4 | Jamaica, NY
• Starting Pay: $21.25 per hour

About the Role

VIP Hospitality LLC is seeking part-time Customer Service Ambassadors to assist passengers, visitors, and airport employees throughout JFK's Terminal 4, primarily at airport checkpoints and international arrivals.

In this active, customer-facing role, you will provide clear directions, answer questions, help organize passenger lines, and support a welcoming and efficient airport experience. Successful ambassadors take initiative, communicate professionally, and remain calm and helpful in a busy environment.

Key Responsibilities

• Proactively greet passengers and offer assistance with directions, wayfinding, and airport information.
• Guide travelers through established checkpoint and international arrivals processes.
• Organize passenger queues and help maintain orderly lines and efficient passenger flow.
• Direct travelers toward appropriate service areas and available alternatives, following established procedures.
• Respond professionally to passenger questions and concerns, escalating issues when needed.
• Communicate facility concerns, operational issues, and passenger needs to the appropriate supervisor or airport partner.
• Collaborate with teammates and airport stakeholders to support daily operations.
• When assigned, assist with coordinating tasks or serve as a point of contact within your designated area.

Part-Time Schedule and Availability

We are hiring across multiple shifts, including

• Morning and daytime shifts
• Afternoon and evening shifts
• Overnight shifts
• Weekday and weekend schedules
• Holiday coverage as needed

Additional information

This is a part-time position. Specific shifts and weekly hours vary based on operational needs and available assignments.

Flexible availability is encouraged, but availability for every shift is not required. Please clearly indicate the days and times you are available during the application and interview process.

Qualifications

Applicants must have a high school diploma or equivalent and meet one of the following experience requirements:

• At least one year of customer service experience at a medium- or large-hub airport, or
• At least two years of customer service experience in another customer-facing environment.

Successful candidates will also demonstrate

• Clear communication and strong interpersonal skills.
• A proactive, service-focused approach to assisting passengers.
• The ability to remain professional and composed under pressure.
• Comfort working in a fast-paced environment with a diverse traveling public.
• The ability to follow established procedures and work collaboratively.
• Dependability and the ability to consistently work their assigned schedule.

Additional information

Bilingual and multilingual candidates are strongly encouraged to apply. Preferred languages include Spanish, Mandarin, Cantonese, Russian, and French Creole.

Pay and Benefits

Starting pay is $21.25 per hour.

Benefits and additional compensation are available based on individual eligibility and applicable plan requirements and may include:

• Medical, dental, and vision insurance options.
• A matching 401(k) plan, with automatic enrollment after 90 days for qualified team members unless they opt out.
• Sick time and vacation/PTO accruals.
• A company-paid airport parking pass for qualifying team members.
• Differential or premium pay for qualifying overnight shifts and designated holidays.

Additional Employment Requirements

• Candidates must provide documentation establishing authorization to work in the United States.
• Employment is contingent upon successfully completing the requirements to obtain and maintain an airport identification badge, including applicable background checks and post-offer drug screening requirements.
• Apply today to help create a positive travel experience for passengers at JFK International Airport.