Key Accounts Contract Administrator

About the role

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to thrive at work and at home.

We boldly go.

Where is the work: Virtual

What's in it for you

Trane Key Accounts is hiring a remote service Contract Administrator. As a Contract Admin, you will support our Key Accounts Service teams with some of the largest and most complex customers that Trane services. You will coordinate between our sales teams and service stakeholders, facilitating processes that keep our business functioning smoothly. This position primarily supports location and service contract functions which require analytical skills, problem solving, exceptional organizational skills, and outstanding communication.

Contract Administration specifically focuses on Salesforce CRM support and organizing multiple internal experts to deliver top tier experience for our customers. More experienced Contract Admins may help support the outside sales process with opportunity deliverables, market intelligence, and contact with current customers. While the most experienced Contract Admins may be assigned to special projects, which require hands-on involvement with complex agreements, those that require significant coordination with external entities, or even develop processes and tools that improve the service organization.

What you will do

• Act as a key contact for internal customer, providing information on the complete service cycle from sale to service delivery.
• Contact internal sales and service teams to complete requests.
• Coordinate requests between Key Accounts and local sales offices within Trane, including our franchisees.
• Ensure that necessary paperwork is maintained to respond to customer inquiries in timely manner.
• Ensure internal process documents remain up to date and aligned with external changes.
• Process streamlining and documentation, team metrics fulfillment, and account level reporting.

What you will bring

• 3+ Years Relevant Experience OR a degree in a related field.
• Exceptional customer service skills.
• Experience working in high-pressure situations.
• Ability to work outside of established processes.
• Ability to multi-task.
• Ability to stay focused and complete tasks within established guidelines.
• Understanding of the service cycle and supporting metrics.

Annual Base Salary Range or Hourly Base Pay Range

• $49,400.00 - $87,639.99
• Compensation Type: Exception Hourly
• Incentive Eligible: No
• Sales Commission Eligible: No