Key Holder, Ann Arbor
- Location
- Ann Arbor, MI · On-site
- Job type
- Part-time
- Level
- Mid-level
- Listed
- 23 days ago
Skills & highlights for this role
- customer service
- problem solving
- multi-tasking
About the role
Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES: Provide high level customer service and hospitality to clients Assist the Studio Management in daily studio tasks and projects Maintain a positive attitude and take initiative Provide support to the SoulCycle instructors to ensure a successful class check-in process Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie Assist with the training and coaching of new hires for the front desk staff team Maintain product knowledge for all studio retail operations Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors Common area cleaning, including, front desk, lockers, retail shelves, office and hallways Bathroom and changing room cleaning
Qualifications & Requirements
Must have customer service experience Must have the ability to prioritize and multi-task within a fast-paced environment Must be willing to initiate tasks and perform duties without direction Must have excellent communication skills and be able to work with a wide range of personalities Must have outstanding customer service and problem solving skills Must have a positive, can-do attitude Must have friendly and professional phone and email etiquette Must have superior organizational skill must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
All employees are expected to be available to work peak holiday shifts. #LI-SC
About the Company
Who We Are We're purpose-driven. With every ride, we aim to redefine health and happiness. It's all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people.
Join us-we'd love to have you Our Mission To foster an open, diverse, & inclusive community-while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we'll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Additional Information:
From Equinox's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Key Holder, Ann Arbor role at Equinox, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Key Holder, Ann Arbor job at Equinox located?
This Key Holder, Ann Arbor position at Equinox is located in Ann Arbor, MI (On-site). Always check Equinox's application page for specific state eligibility or relocation policies.
What qualifications are required for Key Holder, Ann Arbor at Equinox?
For the Key Holder, Ann Arbor role, Equinox highlights experience with customer service, problem solving, multi-tasking. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Key Holder, Ann Arbor position at Equinox?
This listing links directly to Equinox's SmartRecruiters application page. You can apply directly on Equinox's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.