Key Holder

Job Details

For our upcoming MANGO store at Bellevue Square in Bellevue, Washington we are currently recruiting for a Key Holder to join our team!

Key Responsibilities

Guarantee the best customer experience within the store providing all the support that customers might need. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and the will to make customers feel at home.

Ensure that the standards of the shopfloor are spotless: product well replenished and that the store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards, either in fitting rooms, stockrooms, shopfloor, or cash desk, they must be adhered to.

While working at the cash desk, Key Holder are expected to process all register transactions in a smooth, efficient, and accurate way to ensure that the last part of the experience in the store is enjoyable and satisfactory for the customer while ensuring that all the policies and procedures are followed strictly.

When working in the stockrooms, Key Holder are expected to participate in all objectives related with operations of the back areas including: delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized.

Key Holder Responsibilities

• Open and close the store, ensuring all security procedures are followed.
• Handle cash management responsibilities, including deposits and safe counts.
• Lead by example in customer service, sales, and store operations, fostering a positive and productive work environment.
• Act as the Manager on Duty (MOD), taking charge of store operations, team support, and customer experience during assigned shifts.
• Drive personal sales performance while actively contributing to team selling and overall store goals.

Requirements

• Preferred 1+ years prior work experience in a retail sales environment
• Customer service oriented
• Independent work ethic, time management skills
• Self-motivated with a desire to achieve results and excel individually, and as a team
• High energy, enthusiastic, passionate, and upbeat attitude
• Fosters genuine connection through compassion, empathy, integrity and building trusting relationships
• Strong communication skills
• Ability to adapt - energy and speed
• Computer skills to operate point of sale system is a plus

What makes us special?

• As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
• Insurance Benefit: You only pay a % of the value!
• Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses.
• 401(K) Pension Plan
• Holidays + Wellness Days
• Vacation Days
• Commuter Benefits
• Bonus and/or Commission paid monthly
• At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
• Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.

Pay and benefits

The pay rate for this position at commencement of employment is expected to be between $16.50-$18.00/hourly; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay rate at any time.

• You got it?
• We like you
• WHAT MAKES US SPECIAL
• Flexible schedule (from 8:00/9:30 a.m. until 5:00/6:30 p.m.), intensive shift on Fridays (from 8:00/9:00 a.m. until 2:00/3:00 p.m.) and most of the bank of holidays
• Flexible Work Model: combination of working home and from the office
• Discount on all our lines (Woman, Man, Kids, Teen & Home) as well as an invitation to our sample Market to renew your wardrobe twice a year
• Canteen and kitchen service at the head office. The company subsidises part of the daily menu, as well as for all the cafeteria products.
• Flexible remuneration with tax advantages: medical insurance, training, canteen discount, childcare, etc.
• Free company transport from Barcelona and Vallés
• Constant development opportunities with a variety of themes that generate on-the-job learning and specific courses depending on your needs.
• Workshops, meetups, practice communities, team buildings events and company meetings on digital transformation, fashion and other team activities
• In-house medical service, physiotherapy service once a week, fitness room and changing rooms at our headquarters
• You will be part of a leading company in the fashion industry, dynamic, innovative, and with great awareness therefore we are carrying out actions towards sustainability with a close together, inspiring and ambitious work environment

You got it?

We like you!