KPB Trust Officer

About the role

Location: 4900 Tiedeman Road, Brooklyn Ohio

About the Job (Job Brief)

The Trust Officer fulfills fiduciary responsibilities of KeyBank by providing expert trust administration and advisory services to High Net Worth clients and their beneficiaries.

While serving on the KPB Wealth Services or Specialty Teams and within the relationship management team, collaborates effectively and provides insights and solutions to attract, retain and grow clients who require complex strategies to protect, grow and transition personal and family wealth.

Actively manages trust and agency accounts, in accordance with established policies and procedures, to a high professional standard - entrusted with the responsibility of delivering the KPB fiduciary mandate to ensure consistent advisory delivery, while managing fiduciary risk. Retains and deepens profitable client relationships within assigned revenue base.

Actively produces new revenue as a team member to the field to meet production goals.

Essential Job Functions

Fiduciary Expertise and Trust Administration

• Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues
• Designs and delivers sophisticated fiduciary solutions, using relationship team model (being prepared and participating in pre-call), to high net worth clients with complex financial needs.
• Administers complex fiduciary and/or agency accounts with a proactive, disciplined, consistent and comprehensive approach
• Analyzes and interprets legal instruments to determine duties and responsibilities of bank
• Fulfills Key's fiduciary responsibilities, ensuring retention of business and reputation
• Demonstrates awareness of state specific estate and tax planning issues
• Advises field teams and other partners on internal fiduciary issues
• Identifies and resolves potential trust and estate tax-related issues
• Demonstrates and applies sound fiduciary judgment

Client Servicing and Retention

• Engages appropriate centralized support teams for administration or expertise in the delivery of client advice
• Executes, through Salesforce or other Comprehensive Practice Management process, prioritized pro-active client contacts, per service standards
• Reviews client estate planning and trust documents and advises RMs, CEMs, ARMs, attorneys, etc. on recommended changes
• Anticipates and advises clients on evolving financial goals and objectives as well as contributing to the development of the annual client plan and actively participates in the execution.
• Retains and deepens the relationship with a client including the next generation

Sales

• Works closely with the Relationship Management Team to identify and prioritize opportunities to deepen relationships
• Identifies Investment Management and Trust Opportunities as well as any other banking, lending or insurance needs
• Fosters close business relationships to develop client loyalty and new business opportunities
• Assesses client revenue opportunity based on complexity and service required. Actively participates in pricing conversations for new KPB opportunities and proactively seeks opportunities to reduce discounts on existing client pricing to move revenue closer to the national schedule.
• Leads the relationship development and engagement for beneficiaries
• Participates in the onboarding process for new clients in partnership with the Relationship Team
• Demonstrates community leadership through active participation on boards and professional organizations
• Seeks new opportunities and engages proper sales partners
• Participates in relationship reviews as fiduciary expert upon request of field teams

Team Collaboration

• Provides backup and support to other Officers
• Builds and maintains effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts
• Serves as a resource for the team on projects needed

Compliance

• Fulfills Key's fiduciary responsibilities with utmost adherence to all internal fiduciary policies and procedures, regulatory and legal requirements
• Anticipates and mitigates risk on assigned accounts
• Assumes accountability for all delegated fiduciary administrative work on assigned accounts

Leadership

• Teamwork, Respect, Accountability, Integrity and Leadership.
• Supports business objectives through active advocacy and behavioral adoption
• Develops and maintains knowledge of Key's investment process and results
• Participates in KeyCorp's commitment to community

Required Qualifications

• Undergraduate degree or equivalent experience, accounting or finance preferred
• A minimum of 5 years client advisory experience to ultra-affluent, business owners; tax or legal services to clients regarding trust and fiduciary matters, and in trust administration or fiduciary advisory services or equivalent work experience
• Demonstrated fiduciary experience
• Experience working with high net worth clients, preferably in a private bank
• Demonstrated agility working with local Private Banking Teams, Commercial Bankers and Investment Bankers
• Self-motivated, goal and results driven
• Demonstrated ability to be accountable for a process and/or delivery from end to end
• Ability to plan own workflow to meet deadlines

Preferred Qualifications

• Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills.
• Demonstrated proficiency and effectiveness in organizational skills including the ability to balance multiple requests and prioritize tasks in an efficient manner or order to support multiple people.
• Ability to interact effectively and collaboratively in a team environment.
• Ability to work, make decisions and manage client relationships independently while managing competing priorities.
• Ability to multi-task, quickly change direction and have an independent work ethic.
• Ability to exercise discretion due to accessing and handling highly sensitive information.
• Demonstrated attention to detail.
• Ability to learn and use proprietary software, databases and systems.
• Proficient in all Microsoft Office Applications

Competencies/skills

Client Focus - Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand clients information and uses it for improvements in products and services; acts with client in mind; establishes and maintains effective relationships gaining and retaining client's trust and respect.

Action Oriented -Is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Business Acumen- Know how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

• Creativity Ability to develop new and unique ideas and tends to be seen as original and value-added in brainstorming settings.
• Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Presentation Skills - Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers and superiors, clients, prospects and centers of influence; is effective both inside and outside the organization, on both cool data and hot and controversial topics; will show and project confident, caring demeanor in client settings to enhance overall client experience; can change tactics midstream when something isn't working.

Strategic Agility - Can quickly understand and embrace corporate and line of business initiatives and changes and can confidently represent KPB internally among teammates and externally among clients, prospects and centers of influence.

Equipment Used/physical Requirements

• Trust Accounting System, CE Desktop, Salesforce, and Microsoft Office
• Office equipment
• TRAINING REQUIRED

Cannon Level I or II or equivalent preferred

• Cannon Level III or equivalent optional.
• On the job and as required to maintain licenses and certifications

Compensation and Benefits

• This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually.
• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

• Please click here for a list of benefits for which this position is eligible.
• Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
• #LI-Hybrid