Kronos Technical Specialist (41276)

About the role

• Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
• Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
• Consult on application aspects of break/fix approaches and planned enhancements
• Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
• Work to understand customer issues and communicate these issues to various stakeholders
• Maintain the Kronos Workforce Central Operation Processes
• Proactively identify and implement service improvements in operational delivery processes
• Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
• Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
• Document results of analysis in Event / Incident Management database
• Help drive Kronos Workforce Central performance improvements
• Assist in validating Kronos Workforce Central contract performance
• Customize Kronos software to meet the State’s needs
• Program SQL based queries and views to develop interfaces and customized reports
• Provide program specific training and follow-up support for new agencies
• Develop documentation for the configuration of the software based on discovery and union contracts
• Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software.

Qualifications

Mandatory

• 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
• Experience with large workforce use of Kronos (i.e. over 10,000 employees)
• Experience supporting Kronos for union/bargaining unit workforce

Preferred

• WFC Configuration and alignment with Organization Pay Rules
• WFC Mobile Application Support
• Time Clock Management/Management of Time Cards
• Intouch
• Series 4000
• Other time capture devices
• Integration to PeopleSoft Application
• BizTalk
• Workforce Integration Manager
• WFC Architecture and Technology support including SQL Server database support
• Public Sector experience
• Application management/outsourcing experience
• Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
• Excellent verbal and written communication skills
• Ability to interface and resolve issues across all levels of an organization
• Writing WFC reports

Preferred Education

• 4 year college degree
• Project Management Professional (PMP) certification
• Kronos WFC training courses

Additional Information

• "All your information will be kept confidential according to EEO guidelines".
• All candidates who are authorized to work in US are encouraged to apply.
• Candidates must clear the Background check prior to commencing the assignment.

Third Party Candidates

Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.