Lab Lead Outpatient Phlebotomy

About the role

Employment Type: Full time

About the role

• Position: Lab Section Lead
• Department: Outpatient Phlebotomy
• Shift: Day
• Status: Full time

Location: Must be able to travel between outpatient lab locations in Ann Arbor, Ypsilanti, Milan, Plymouth and Canton.

Position Purpose

Leads and coordinates activities of section Associates. Also participates in the performance of laboratory procedures that fall within the range of the section. Provides quality patient care considering age specific, developmental and cultural needs. Demonstrates unit/area-designated competencies.

Essential Functions and Responsibilities

• Exercise functional supervision over the section Associates by determining work procedures, preparing work schedules, and assigning duties, on an as needed basis. Ensures appropriate staffing levels and a smooth transition between shifts.
• Monitors and ensures quality of work assignments by working closely with manager and associates. Includes review of day-to-day job performance with associates related to quality, promptness and quantity.
• Resolves procedural or minor employee relations problems which may arise.
• Establishes and maintains pertinent files, procedure manuals, attendance records according to hospital policy and/or legal requirements.
• Computes and compiles data concerning the activities and/or associates of the department or section.
• Participates in the interviewing of prospective Associates as well as the hiring, evaluation and disciplinary processes of Associates. Makes recommendations for promotion, demotion or termination of Associates.
• Coordinates the training of new Associates and provides on-the-job instruction for all Associates. Participates in the development of training programs. Develops or avails Associates of in-service programs.
• Participates in the evaluation of equipment and makes recommendations regarding equipment to be purchased or leased.
• Performs troubleshooting and some instrument repairs.
• Sets up new methods, test procedures, as directed by manager or section head, makes recommendations regarding feasibility of implementing such procedures on a routine basis.
• Assists the manager and section head in the development and implementation of section and departmental policies and procedures.
• Consults with associates to assist in solving technical and operational problems, takes unresolved problems to the manager or section head.
• Serves as a contact person and problem solver for nursing unit or client office personnel concerning problems that arise in regard to specimens, requests and results that do not require the intervention of a manager or section head.
• Provides quality patient care considering age specific needs through practice.
• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Provides quality patient care by considering the age specific, developmental and cultural needs through competent clinical practice. Demonstrates unit/area competencies.

Other Functions and Responsibilities

• Takes an active role in projects to include research, procedure development, task force participation, cost savings initiatives and problem solving.
• Performs other duties as assigned.

Required Education, Experience and Certification/licensure

• Requires high school diploma or equivalent.
• Two to three years progressively more responsible related work experience.

Required Skills and Abilities

• Knowledge of chemistry, biology, and mathematics.
• Interpersonal skills necessary to effectively communicate with physicians, nursing unit personnel, clients, and laboratory and other Health System personnel while reporting and explaining test results, requesting of information, and assigning, orienting and training laboratory personnel.
• Ability to concentrate and pay close attention to detail when performing job responsibilities.
• Organizational ability necessary to perform a variety of tests on a large volume of samples with appropriate prioritation of work to ensure that results are provided in a timely manner according to the priority status of request.
• Leadership skills necessary to implementing new procedures, ensuring that current policies and procedures are adhered to, and maintaining the smooth operation of the section.
• Performs pediatric blood collections according to procedures which address age specific, developmental and cultural needs of the patient.