Laboratory Operations Technician

About the role

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range

$22.00 - $30.25

Position Summary

This role supports the daily operations of the Clinical Laboratory and ensures compliance with applicable regulatory bodies. This includes accessioning, batching and creating reports for clinical samples, tracking, obtaining patient consent forms, and sending out final reviewed reports to clients for billing. This role is also responsible for managing the electronic equipment scheduling system, records, and conducting laboratory maintenance activities themselves including equipment calibration and maintenance. This role includes management of reagent and consumable inventory and supply.

Key Requirements and Duties

• Client Services duties including sample check-in, resolution of discrepancies/missing information, accessioning and batching, report send-out, and addressing client questions
• Equipment management including ensuring proper equipment maintenance per manufacturers, schedule planned maintenance with vendors, and schedule or perform validations as needed
• Monitors inventory levels of laboratory reagents, kits, controls, and consumable supplies; performs periodic inventory audits; initiates purchase requests; receives and verifies shipments; and maintains inventory records in accordance with laboratory quality requirements
• Collects and processes payment for self-pay lab testing; works with Accounts Receivable to ensure timely monthly invoicing
• Management of records for clinical reports and equipment records
• Assist with CLIA, CAP, and New York State regulatory activities
• Identify potential areas for improvement and establish methods for improvement
• Other duties as assigned

Minimum Education/Experience Requirements

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred, ideally in a chemical science, biological science, or business administration discipline.
• 0-2 years of previous experience in patient intake, clinical customer service, or a laboratory setting preferred.
• Experience working in a regulated clinical environment preferred.
• Familiarity with CAP, CLIA, NYS, and GCP regulations preferred.
• Proficiency with Microsoft Office applications and database management systems.

Preferable Skills and Attributes

• Highly organized and detailed
• Minimal documentation errors
• Strong interpersonal, written, and oral communication skills
• Proven problem-solving abilities
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Laboratory training
• Follow directions and instructions accurately