Launch Specialist

Position Overview

The Dexter Robotics Launch Specialist plays a critical role in ensuring successful adoption of the Dexter robotic system at new customer sites across the United States.

As part of the dedicated Robotics Launch Team, you will provide hands-on clinical and operational support during new robot installations, accelerating first cases, supporting surgeon and OR staff training, and ensuring high-quality clinical outcomes during the early stages of adoption.

You will collaborate closely with Sales, Clinical Specialists, hospital teams, and internal cross-functional partners to deliver a premium "white-glove" launch experience, while supporting structured handoffs to permanent Dexter Clinical Sales Specialists (CSS) following launch completion.

This role is highly dynamic and requires extensive travel to support robot launches nationwide.

Duties and Responsibilities

Clinical Launch Support

• Provide direct intraoperative and perioperative clinical support during Dexter robotic system launches, including system setup, docking, instrumentation, sterile field management, troubleshooting, and support during initial cases.
• Support training of surgeons, nurses, and OR staff to accelerate proficiency and ensure safe and effective use of the Dexter robotic system.
• Support competency development and readiness of surgeons and OR teams, ensuring stakeholders achieve the proficiency required for safe and effective Dexter robotic system use.
• Maintain expert knowledge of the Dexter robotic system, surgical workflows, and operating room best practices while effectively communicating the clinical benefits of robotic-assisted surgery.

Customer Launch Experience

• Deliver a premium "white-glove" launch experience that minimizes early friction and promotes strong early adoption and case utilization.
• Identify and address customer needs before, during, and after launch implementation to ensure a smooth onboarding experience.
• Build strong working relationships with surgeons, OR teams, hospital leadership, and internal stakeholders to support long-term customer success.
• Travel nationally to support new robot installations and launch activities across multiple customer sites.

Launch Execution & Collaboration

• Collaborate closely with the Launch Team Lead, Sales teams, and hospital stakeholders to execute launch plans aligned with company growth objectives.
• Participate in structured handoffs by shadowing and supporting knowledge transfer to newly assigned Clinical Sales Specialists (CSS) to ensure smooth account transitions.
• Partner with cross-functional teams including Sales, Marketing, Clinical Training, and Product to ensure a coordinated and successful robot launch experience.

Continuous Improvement & Insights

• Maintain accurate documentation of launch activities, case support, and training delivered, and provide reporting and insights on launch outcomes, adoption progress, and areas for improvement.
• Capture clinical, workflow, and training insights during launches and communicate feedback to internal teams (training, product, and sales) to continuously improve launch processes and customer experience.
• Provide additional support for internal training initiatives, sales enablement activities, and "Flying Dexter" deployments for customer demonstrations or marketing events.

Professional Qualifications

• Completed professional training in healthcare (Registered Nurse or Certified Surgical Technologist - CST).
• Minimum 2-3 years of operating room experience in hospital or ambulatory surgery center settings.
• Demonstrated hands-on experience supporting robotic-assisted surgery in the operating room required. Experience with da Vinci robotic surgery is strongly preferred, including Intuitive Surgical training or equivalent case volume.
• Clinical knowledge in surgical specialties such as General Surgery and Genecology preferred.

Personal Competencies

• Confident presence in the operating room and ability to work effectively with surgeons and clinical decision-makers.
• Solution-oriented mindset with a proactive, hands-on approach in complex clinical environments.
• Strong written and verbal communication skills with excellent collaboration and organizational abilities.
• High level of flexibility and willingness to travel 75-80% nationally.
• Must reside within one hour of a major airport with access to direct national flights.

What we offer

• Opportunity to work with cutting-edge robotic surgical technology transforming access to minimally invasive care.
• A dynamic and fast-growing MedTech company where innovation meets agility.
• A highly collaborative environment with significant autonomy and flexibility.

Benefits & Perks

• Medical
• Dental
• Vision
• 401K