Laundry Attendant

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

What You Will Accomplish

• Washes all soiled linens, towels, and napkins, or other assigned items and ensures they are properly ironed, folded and stocked according to department procedures and standards to exceed guest satisfaction.
• Maintains cleanliness of the laundry room.
• Reports damage, mechanical deficiencies or suspicious activities.

Essential Duties/Responsibilities

• Exceed guest expectations.
• Removes and sorts dirty linens and towels from laundry carts.
• Washes and dries all linens, towels, rags, etc., as directed by management.
• Learns, understands and follows the proper operation of washing machines, dryers, other equipment and use of chemicals.
• Cleans dryer filters daily (or more frequently as needed) and maintains all equipment as trained and instructed.
• Immediately reports any noted repairs or maintenance of laundry equipment, guestroom, public areas, or back of the house areas.
• Resolves guest complaints within scope of authority, otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions

• Performs duties of Room Attendant when needed.
• Delivers linens to linen closets, restaurants or designated areas.
• Stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.
• Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
• Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

What You Will Bring

• Prior hotel or laundry experience is desirable.
• Bi-lingual is a not required, but is desirable.

Additional information

While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job. The team member frequently stoops and crouches.

The team member talks occasionally and frequently needs to hear sounds or voices. Many aromas and smells are present in the guest rooms and other hotel areas. Balance is frequently required to prevent falling when walking, standing while moving or carrying furniture or equipment. The team member frequently pushes and pulls furniture or equipment. Lifting is regularly required to move, clean or prepare rooms.

Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects such as carts, furniture and linens. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The team member is subject to environmental conditions found working both inside and outside.

The team member is regularly subject to extreme heat and humidity found in a laundry facility. The team member is subject to noise produced by industrial washers, dryers and other cleaning equipment. There is sufficient noise to cause the team member to shout in order to be heard above the ambient noise level.

The team member is regularly exposed to vibration produced by industrial washing and drying equipment and a vacuum cleaner. The team member is subject to hazards which includes proximity to moving mechanical parts, electrical current, or exposure to cleaning chemicals. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts.

The team member is exposed to infectious diseases and blood borne pathogens. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.