Government & Public SectorDirect Greenhouse career site

Lead Analyst FSMS 2

Location: Chesapeake, VA · On-site
Job type: Full-time
Level: Lead / Staff
Experience: 6+ years
Education: Bachelor's degree
Listed: 30 days ago

Skills & highlights for this role

Public Trust clearance
federal background investigation
Oracle Federal Financials
ServiceNow
escalation management
financial sub-ledger and ledger troubleshooting

Also useful

ITIL

Stated benefits & perks

401k match
Health
Dental
Vision
Life insurance

About the role

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an Oracle Federal Financials O&M Tier 2 Lead to resolve the complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 2 team, manages advanced issue resolution across the financial system, and owns the backlog and priority reporting the client relies on. This is a designated key personnel position.

Key Responsibilities

Lead the Tier 2 team in resolving complex issues across Oracle Federal Financials sub-ledgers, ledgers, interfaces, and financial reports.
Manage all incidents assigned to the Tier 2 group in ServiceNow, driving timely resolution and accurate documentation.
Coordinate and produce the Tier 2 backlog report and the priority ticket report for the client.
Act as Tier 2 module approver for application access requests.
Provide deep functional and technical analysis on escalated issues, identify root causes, and recommend solutions.
Support shared service provider liaison activities, including monitoring tickets for supported agencies and reporting status.
Coordinate with the Tier 1 Lead, functional, architect, and program leads on escalations and process improvements.
Support audit requests with documentation, data, and walkthroughs.

Qualifications

Bachelor's degree.
Minimum 6 years of related experience, with significant time in advanced application support or functional/technical issue resolution.
Demonstrated experience leading escalation management and a support team.
Experience with ServiceNow (or similar ITSM platform) and managing assignment-group queues, backlog, and reporting.
Ability to pass a federal background investigation and obtain client site access.

Nice to Have

Familiarity with federal financial management environments and shared service operations.
ITIL certification or formal service management training.

Security & Eligibility Requirements

Ability to obtain and maintain a federal Public Trust (suitability) clearance
Must be able to pass a federal background investigation
U.S. Citizenship or Permanent Residency required (no visa sponsorship available)

Benefits

Referral Bonus
(401k) Matching
Holidays - Eleven
Technology Reimbursement
Short-Term & Long-Term Disability
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Equal opportunity and legal notices

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.

Read the original posting

From i360technologies, Inc.'s careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Lead Analyst FSMS 2 job at i360technologies, Inc. located?

This Lead Analyst FSMS 2 position at i360technologies, Inc. is located in Chesapeake, VA (On-site). Always check i360technologies, Inc.'s application page for specific state eligibility or relocation policies.

What qualifications are required for Lead Analyst FSMS 2 at i360technologies, Inc.?

For the Lead Analyst FSMS 2 role, i360technologies, Inc. highlights 6+ years of relevant experience; a bachelor's degree; experience with Oracle Federal Financials, ServiceNow, escalation management, financial sub-ledger and ledger troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Lead Analyst FSMS 2 position at i360technologies, Inc.?

This listing links directly to i360technologies, Inc.'s Greenhouse application page. You can apply directly on i360technologies, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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